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DESCRIPTION

Do you dream of growing professionally while participating in the meteoric rise of a booming company? Join the 360.Agency team, where we are putting our genius to work to revolutionize web and marketing solutions for Canadian car dealerships!

We are looking for an Application Specialist to support our support and inventory tool. You will be responsible for resolving complex issues that have challenged our Level 1 support team, and will be part of a rotating team to provide after-hours support when needed.

If you like a challenge and are looking for a young and dynamic atmosphere in the heart of Griffintown, then this is the perfect job for you! Motivating work and fun guaranteed!

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MAIN TASKS AND RESPONSIBILITIES

• Be the expert advisor/point of contact for everything related to the XMSPRO suite (syndication and data transfer) at 360.Agency
• Be familiar with all of our different XMSPRO suite platforms (Syndication and Data Transfer). 
• Review the various escalated tickets related to websites in order to document them and direct them to the appropriate teams. 
• Be the point of contact for discussions surrounding XMSPRO (Syndication and Data Transfer). 
• Coordinate problem resolution by analyzing and prioritizing tickets for our development team, while ensuring product quality after patches are deployed. 
• Work closely with our product support advisors and our customers as needed to understand their issues and questions in order to find solutions. 
• Support our installation team in setting up new XMSPRO (Syndication and Data Transfer) 
• Maintain up-to-date knowledge of our software in order to provide independent support. 
• Document interactions in the Jira tool.