BDC 360 – Business Development Center

BDC 360

Your Business Development Center (BDC) for car dealerships

Increase your sales with the implementation of industry
best practices for effective customer relationship management.

BDC 360

Your Business Development Center (BDC) for car dealerships

Increase your sales with the implementation of industry best practices for effective customer relationship management.
BDC 360_business development center_360.Agency

Turn your sales opportunities into appointments and
increase your sales

Improve your customer relationship management in order to make more sales and book a lot more dealership appointments for your service departments thanks to a high-performance Business Development Center. Our BDC 360 service provides you with complete support, from the technical implementation to ongoing coaching of your agents.

BDC 360_business development center_360.Agency

Turn your sales opportunities into appointments and increase your sales

Improve your customer relationship management in order to make more sales and book a lot more dealership appointments for your service departments thanks to a high-performance Business Development Center.

Our BDC 360 service provides you with complete support, from the technical implementation to ongoing coaching of your agents.

BDC 360_professional training_360.Agency

1

Professional Training and Technical Support
Use our tools in the most efficient way thanks to our professional training.
BDC 360_continuous coaching_360.Agency

2

Continuous Improvement and Coaching of Your Team
Transform your employees into BDC agents trained to use industry best practices.
BDC 360_customer relationship_360.Agency

3

Effective Customer Relationship
Build a relationship of trust with your customers thanks to trained and qualified agents.
BDC 360_conversion_360.Agency

4

Conversion Rate Improvement
Transform as many sales opportunities as possible into appointments with proven efficiency processes.

1

Get off to a Good Start: Your Team's Technical Training

1. From the moment you choose to implement our CRM Pro 360 in your dealership, you are immediately taken in hand by one of our BDC 360 installation coordinators & our team leader.
2. We set up your BDC and install CRM Pro 360 in the dealership as well as all the tools in which you have subscribed.
3. Then, we assign you a Product Expert/Trainer who will provide your agents and salespeople with technical training and help you integrate the use of CRM Pro 360 into your daily business activities.
4. You are now ready to use your new customer relationship management tool and notice the first positive results.
5. Your Product Expert/Trainer from BDC 360 will provide you with technical support at no cost, even after the training period.
BDC 360 training_360.Agency

Get off to a Good Start:
Your Team's Technical Training

BDC 360 training_360.Agency
1. From the moment you choose to implement our CRM Pro 360 in your dealership, you are immediately taken in hand by one of our BDC 360 installation coordinators & our team leader.
2. We set up your BDC and install CRM Pro 360 in the dealership as well as all the tools in which you have subscribed.
3. Then, we assign you a Product Expert/Trainer who will provide your agents and salespeople with technical training and help you integrate the use of CRM Pro 360 into your daily business activities.
4. You are now ready to use your new customer relationship management tool and notice the first positive results.
5. Your Product Expert/Trainer from BDC 360 will provide you with technical support at no cost, even after the training period.

2

Implementation of your industry best practices

BDC360 good practices_360.Agency

The professional training of your BDC agents includes:

  • Implementing a courteous customer service adapted to your customer’s journey;
  • Sending a personalized response during the best time frame;
  • Following the response time defined by your manufacturer’s standards;
  • Establishing a climate of trust through real and privileged human contact;
  • Learning how to answer according to the different means of communication (telephone, email, SMS, chat).

3

Extensive support with proven efficacy

Your BDC 360 consultant is the best ally in your dealership business development:

We take care of setting up your dealership Business Development Center as well as improving the long-term performance of your teams.

Let your BDC 360 consultant entirely manage your BDC operations or simply coach your directors. After a detailed analysis of your results, we will be able to share with you the improvements you need to put in place to attract, seduce and retain your dealership customers.

BDC360 extensive support - 360.Agency

> For a full consultation and support service for your dealership, visit our page CONSULTING 360

3

Extensive support with proven efficacy

BDC360 extensive support - 360.Agency

Your BDC 360 consultant is the best ally in your dealership business development:

We take care of setting up your dealership Business Development Center as well as improving the long-term performance of your teams.

Let your BDC 360 consultant entirely manage your BDC operations or simply coach your directors. After a detailed analysis of your results, we will be able to share with you the improvements you need to put in place to attract, seduce and retain your dealership customers.

> For a full consultation and support service for your dealership, visit our page CONSULTING 360

X2
Double
your sales!

Both the implementation of a BDC and the expertise of our 360.Agency consultants enable you to double your sales from your online leads and to increase your general walk-in sales by up to 10%!

4

Why you should use BDC 360 for your car dealership

Complete technical training on the use of CRM Pro 360 tools

Ongoing theoretical and practical training of your agents

Personalized strategies according to your business objectives

Establishment of processes with proven efficiency

Implementation of industry best practices

Establishment of better after-sale follow-up

Regular and proactive BDC results monitoring

BDC agents recruitment (option offered by Humanify 360)

Need to improve your conversion rate?

Rely on an efficient Business Development Centre and
increase the turnover of your dealership!

Need to improve your conversion rate?

Rely on an efficient Business Development Centre and increase the turnover of your dealership!
CRM 360_lead management_360.Agency

More Visibility. More Measurement. More Success.

Enjoy a better overview of your results with our CRM 360 Lead Management Tool. Generate comprehensive and detailed reports on your own, and benefit from your consultant’s recommendations to adjust your strategies and optimize your conversion rate.

CRM 360_lead management_360.Agency

More Visibility. More Measurement. More Success.

Enjoy a better overview of your results with our CRM 360 Lead Management Tool. Generate comprehensive and detailed reports on your own, and benefit from your consultant’s recommendations to adjust your strategies and optimize your conversion rate.