PHONETRACK 360
Call Management
call centers are now within your reach!
PHONETRACK 360
Call Management
Capitalize on your opportunities by efficiently managing your calls.
Maximize your ROI and improve the efficiency of your inbound and outbound communications from your dealership with PhoneTrack 360, your call management tool that is fully integrated with your CRM 360 opportunity management system.
Capitalize on your opportunities by efficiently managing your calls.
Maximize your ROI and improve the efficiency of your inbound and outbound communications from your dealership with PhoneTrack 360, your call management tool that is fully integrated with your CRM 360 opportunity management system.
Opportunities
Management
Productivity
Relations
Functionalities leading to efficient management
- Monitoring, recording, feedback and classification for every call
- Connect incoming and outgoing calls to new or existing opportunities
- Compare call statistics to industry standards
- Manage a dedicated call center
- Record calls for training or quality control purposes
- Unlimited call listening
- Configuration and tracking of 1-800 phone numbers from diversified sources (your site, kijiji, trader, and other platforms and websites)
- Custom reports of incoming and/or outgoing calls by media source, lead status (completed, invalid, etc.), period and employee
- Tools and statistics that are necessary for the management of your BDC and for your sales team
Functionalities leading to efficient management
- Monitoring, recording, feedback and classification for every call
- Connect incoming and outgoing calls to new or existing opportunities
- Compare call statistics to industry standards
- Manage a dedicated call center
- Record calls for training or quality control purposes
- Unlimited call listening
- Configuration and tracking of 1-800 phone numbers from diversified sources (your site, kijiji, trader, and other platforms and websites)
- Custom reports of incoming and/or outgoing calls by media source, lead status (completed, invalid, etc.), period and employee
- Tools and statistics that are necessary for the management of your BDC and for your sales team
Take advantage of a tool that lets you measure the performance of your Business Development Center (BDC) agents or your internal teams, and act accordingly to provide a better performance, provide an optimal customer experience and ultimately generate better results.
The ability to listen to incoming and outgoing calls allows the customer experience to be optimized in anticipation of his or her dealership visit. The supervisor uses this option to train his or her team of agents and re-align communications as necessary.
Conversion history makes it possible to fine-tune the process leading to a pleasant and effective visit for every customer according to their needs and budget. Knowing your consumer’s preferences guarantees an optimal and personalized service.
Effective Tools for Better Performance
Take advantage of a tool that lets you measure the performance of your Business Development Center (BDC) agents or your internal teams, and act accordingly to provide a better performance, provide an optimal customer experience and ultimately generate better results.
Call Listening
The ability to listen to incoming and outgoing calls allows the customer experience to be optimized in anticipation of his or her dealership visit. The supervisor uses this option to train his or her team of agents and re-align communications as necessary.
Client Conversion History
Conversion history makes it possible to fine-tune the process leading to a pleasant and effective visit for every customer according to their needs and budget. Knowing your consumer’s preferences guarantees an optimal and personalized service.
PhoneTrack 360 is an IP telephony system that allows you to record all your calls without changing your phone system.
- Integrate in 24 hours
- No extra material needed
- No need to change your system
A simple solution to integrate into your daily dealership activities. Hassle-free installation. Stress-free management.
PhoneTrack 360 is an IP telephony system that allows you to record all your calls without changing your phone system.
- Integrate in 24 hours
- No extra material needed
- No need to change your system
- Increase productivity for your BDC agents or sales team
- Improve customer experience
- Maximize business intelligence for your agents
- Gain a significant competitive advantage
- A personalized and improved experience for optimal service
- Effective communications at the right time, according to their needs
- Effective appointment management
- Plan an enjoyable dealership visit
- Increase productivity for your BDC agents or sales team
- Improve customer experience
- Maximize business intelligence for your agents
- Gain a significant competitive advantage
- A personalized and improved experience for optimal service
- Effective communications at the right time, according to their needs
- Effective appointment management
- Plan an enjoyable dealership visit