SUPPORT 360

SUPPORT 360

Accessible 24/7. Be well supported!

SUPPORT 360

Accessible 24/7. Be well supported!

By telephone

Contact our direct lines to reach our specialized agents whenever you need them:

By telephone

Contact our direct lines to reach our specialized agents whenever you need them:

Toll-free: 833-360-0485

Local number: 514-360-0485

Toll-free:
833-360-0485

Local number: 514-360-0485

At 360.Agency, the quality of your customer experience is our priority. To achieve this, our support team is now available 24/7 to assist you in real-time. Contact us with any requests related to our solutions. 

At 360.Agency, the quality of your customer experience is our priority. To achieve this, our support team is now available 24/7 to assist you in real-time. Contact us with any requests related to our solutions. 

Horaire reguliere

Regular hours

In French:
Monday to Friday:  8 a.m. – 6:30 p.m.
(EST)

In French:
Monday to Friday:  8 a.m. – 6:30 p.m.
(EST)

Hors de

Outside of regular hours

After these hours, a dedicated team remains available at the same number to answer your questions at any time.

Urgences

Urgent requests

If it is determined that a situation is a priority, we will mobilize the necessary teams to resolve the issue, no matter what time of day or night.

IMPORTANT: Emergencies must absolutely be communicated by telephone.

Horaire reguliere

Regular hours

In French:
Monday to Friday:  8 a.m. – 6:30 p.m.
(EST)

In English:
Monday to Friday:  8 a.m. – 8 p.m.
(EST)

Hors de

Outside of regular hours

After these hours, a dedicated team remains available at the same number to answer your questions at any time.

Urgences

Urgent requests

If it is determined that a situation is a priority, we will mobilize the necessary teams to resolve the issue, no matter what time of day or night.

IMPORTANT: Emergencies must absolutely be communicated by telephone.

Horaire reguliere

Regular hours

In French:
Monday to Friday:  8 a.m. – 6:30 p.m.
(EST)

In English:
Monday to Friday:  8 a.m. – 8 p.m.
(EST)

Hors de

Outside of regular hours

After these hours, a dedicated team remains available at the same number to answer your questions at any time.

Urgences

Urgent requests

If it is determined that a situation is a priority, we will mobilize the necessary teams to resolve the issue, no matter what time of day or night.

IMPORTANT: Emergencies must absolutely be communicated by telephone.

Frequently Asked Questions (FAQ)

What if my request is not time-sensitive?

If your request cannot be processed directly by the team taking your call and does not require immediate intervention, it will be:

1.  Documented and entered into our support pool;

2.  Dealt with according to priority during the next working day.

What if all agents are busy?

Your main point of contact remains your account manager. If they are unable to take your call, you can still speak to an available colleague.

If unfortunately all of our agents are busy when you call, you will automatically enter a queue keeping your call priority until an agent becomes available.

Can I contact support by email?

You can always reach us anytime by emailing your account manager directly. You will receive a reply as soon as possible, always within a maximum of 4 working hours.

Frequently Asked Questions (FAQ)

What if my request is not time-sensitive?

If your request cannot be processed directly by the team taking your call and does not require immediate intervention, it will be:

1.  Documented and entered into our support pool;

2.  Dealt with according to priority during the next working day.

What if all agents are busy?

Your main point of contact remains your account manager. If they are unable to take your call, you can still speak to an available colleague.

If unfortunately all of our agents are busy when you call, you will automatically enter a queue keeping your call priority until an agent becomes available.

Can I contact support by email?

You can always reach us anytime by emailing your account manager directly. You will receive a reply as soon as possible, always within a maximum of 4 working hours.

360.Agency's support teams are 100% available to assist you on a daily basis and answer your questions.
360.Agency's support teams are 100% available to assist you on a daily basis and answer your questions.