360.Success – Bilodeau Autos Success Story: 19 % growth in 2018!

Success Story

(n.f.) Story or analysis of the success of a person, a product, an operation.
For 8 years, 360.Agency has helped its clients optimize their processes to better perform and increase their customer retention.

Bilodeau Autos (Sainte-Anne-de-Beaupré) made a 360-degree turn in 2018 by integrating our CRM Pro 360 into its sales process and by registering a growth of 19% ! Let’s take a look at the performance of a 39 employees dealership who turns full gas.

+ 19 %
of growth
Bilodeau Autos started with 19% of growth in 2018, outdoing a currently declining market!
logo-bilodeau

Meet Vincent Lessard,
CEO of Bilodeau Autos since 2005

logo-bilodeau

Meet Vincent Lessard, CEO of Bilodeau Autos since 2005

What makes us different is our way of taking care of our customers, both during and after the sale. With this attention, we are perceived differently on the market.

1965

Creation and management by Mr. Bilodeau and his son.

1990

Yvan Lessard becomes the new owner.

2005

His son, Vincent Lessard, becomes the current owner.

1965

Creation and management by Mr. Bilodeau and his son.

1990

Yvan Lessard becomes the new owner.

2005

His son, Vincent Lessard, becomes the current owner.

CRM Pro 360: The Instrument of Your Success!

We wanted a digital solutions provider ready to work with us as a partner and not just a service provider. Hence our choice to do business with 360.Agency! 

Did you know?
10 minutes is the maximum time to respond to any customer request before his desire to buy begins to weaken.

The consumption habits have changed, and dealers must adapt! Hence the importance of having someone full-time dedicated to answer customers.

These past few years, the automotive market has evolved! Internet has upset the habits of buyers: speed of information, wide choice of products, research and online shopping…

The Challenge: Getting Everyone Involved in the Dealership

A successful implementation of CRM Pro 360 must be done step by step. The 4 key milestones have been successfully completed at Bilodeau Autos!

STEP 1 : integrate the CRM Pro 360 into the work processes of all employees.

STEP 2 : agree to work differently with new tools.

STEP 3 : engage all teams and management towards the same goal.

STEP 4 : follow the recipe of SM 360 supported by your consultant and believe in it!

The Challenge: Getting Everyone Involved in the Dealership

A successful implementation of CRM Pro 360 must be done step by step. The 4 key milestones have been successfully completed at Bilodeau Autos!

STEP 1 : integrate the CRM Pro 360 into the work processes of all employees.

STEP 2 : agree to work differently with new tools.

STEP 3 : engage all teams and management towards the same goal.

STEP 4 : follow the recipe of SM 360 supported by your consultant and believe in it!

100 %
of successful implementations
Did you know that 100% of our CRM implementations succeed if the managing team was involved in the process? The commitment of all is the key to your success!
Advantages: Monitoring and Performance

With CRM Pro 360, you’ll enjoy unparalleled benefits to drive sales and deliver personalized service to your customers. At Bilodeau Autos, they particularly appreciated:

PERSONNALIZED SUPPORT – Monitor your performances with the help of your consultant.

OPTIMIZED MONITORING – Take care of your customers and accompany them to retain them.

 IMPERMEABILITY OF THE SYSTEM – Benefit from all the tools included into CRM Pro 360 to better perform.

INTUITIVE TOOL – Benefit from an efficient and easy-to-use platform.

Advantages: Monitoring and Performance

With CRM Pro 360, you’ll enjoy unparalleled benefits to drive sales and deliver personalized service to your customers. At Bilodeau Autos, they particularly appreciated:

PERSONNALIZED SUPPORT – Monitor your performances with the help of your consultant.

OPTIMIZED MONITORING – Take care of your customers and accompany them to retain them.

 IMPERMEABILITY OF THE SYSTEM – Benefit from all the tools included into CRM Pro 360 to better perform.

INTUITIVE TOOL – Benefit from an efficient and easy-to-use platform.

Did you know?
With optimal use of the CRM Pro 360, you increase by:
+50 %
your be-back appointments
+4 %
your overall closing rate
Did you know?
With optimal use of the CRM Pro 360, you increase by:
+50 %
your be-back appointments
+4 %
your overall closing rate

Bilodeau Autos: On the Road to 2019!

A CRM is something that we build as we go!

After the successful implementation of  CRM Pro 360 and a prosperous year, Bilodeau Autos will continue its efforts in 2019:

Bilodeau Autos:
On the Road to 2019!

A CRM is something that
we build as we go!

After the successful implementation of  CRM Pro 360 and a prosperous year, Bilodeau Autos will continue its efforts in 2019:

 Develop and grow their franchise by growing their leads.

Make intuitive and automatic the use of all CRM Pro 360 tools for all.

Make the most of their new, enhanced database with CRM Pro 360.

Continue growing alongside their 360.Agency consultant.

Bilodeau Autos: On the Road to 2019!

A CRM is something that we build as we go!

After the successful implementation of  CRM Pro 360 and a prosperous year, Bilodeau Autos will continue its efforts in 2019:

 Develop and grow their franchise by growing their leads.

Make intuitive and automatic the use of all CRM Pro 360 tools for all.

Make the most of their new, enhanced database with CRM Pro 360.

Continue growing alongside their 360.Agency consultant.

At 360.Agency, we are proud to have been a part of Bilodeau Autos’ success!

Thanks to the implementation of our CRM Pro 360, Bilodeau Autos has benefited from a complete suite of digital solutions, for a 360-degree management.

360.Agency