{"id":22914,"date":"2020-05-20T12:35:36","date_gmt":"2020-05-20T12:35:36","guid":{"rendered":"https:\/\/360.agency\/?p=22914"},"modified":"2020-05-29T14:27:50","modified_gmt":"2020-05-29T14:27:50","slug":"chat-360-pour-vous-aider-dans-la-reprise-post-covid-19","status":"publish","type":"post","link":"https:\/\/360.agency\/fr\/blog\/chat-360-pour-vous-aider-dans-la-reprise-post-covid-19\/","title":{"rendered":"CHAT 360, pour vous aider dans la reprise post COVID-19"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb16986&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/chat-360-notre-systeme-de-messagerie-instantanee-gere-et-connecte\/\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb3\/4&Prime;][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Nous avons annonc\u00e9 dans notre derni\u00e8re mise \u00e0 jour sur les statistiques d\u2019achalandage des sites internet de nos concessionnaires canadiens, que le service <\/span><b>CHAT 360 serait \u00e0 25 % de rabais pour le reste de l\u2019ann\u00e9e 2020.<\/b><\/span><\/p>\n<p><span style=\"font-family: Roboto;\">Apr\u00e8s avoir subventionn\u00e9 l\u2019utilisation du service <span style=\"color: #e14040;\"><a style=\"color: #e14040;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/chat-360-notre-systeme-de-messagerie-instantanee-gere-et-connecte\/\">CHAT 360<\/a><\/span> pour le mois d\u2019avril et mai 2020, nous avons constat\u00e9 un bond spectaculaire dans le taux de conversion et la qualit\u00e9 des interactions avec les consommateurs. L\u2019efficacit\u00e9 probante de notre service de clavardage en ligne, qui fonctionne 24 h\/7, nous a donn\u00e9 envie de permettre au maximum de concessionnaires de s\u2019\u00e9quiper de cet outil qui s\u2019int\u00e8gre tellement bien dans une strat\u00e9gie d\u2019achat en ligne, d\u2019engagement de consommateurs et de r\u00e9duction de d\u00e9penses.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">Dans les lignes qui suivront, nous aimerions faire part \u00e0 nos lecteurs et clients de certaines statistiques d\u00e9montrant la performance de CHAT 360, la qualit\u00e9 des conversations et le retour sur l\u2019investissement.<\/span>[\/vc_column_text][vc_empty_space][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1584458467906{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbL\u2019efficacit\u00e9 du service CHAT 360&Prime; font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1589916933628{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space][vc_column_text]<span style=\"font-family: Roboto;\"><b>Notre service CHAT 360 permet de garder contact avec la client\u00e8le de votre site internet, 24 heures sur 24, 7 jours sur 7*.<\/b><\/span>[\/vc_column_text][vc_single_image image=\u00a0\u00bb22944&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text]<span style=\"font-family: Roboto; font-size: 12pt;\">Nous ne comptabilisons que les conversations utiles, soient celles o\u00f9 nos agents ont \u00e9t\u00e9 en mesure de donner de l\u2019information jug\u00e9e pertinente pour l\u2019internaute. La qualit\u00e9 de l\u2019\u00e9change est au c\u0153ur de la proposition de valeur de CHAT 360. Nos agents repr\u00e9sentent fi\u00e8rement chacun des concessionnaires et s\u2019assurent que chaque conversation soit unique.\u00a0<\/span><\/p>\n<p><span style=\"font-family: Roboto; font-size: 12pt;\"><span style=\"font-weight: 400;\">M\u00eame lorsqu\u2019une opportunit\u00e9 n\u2019est pas directement g\u00e9n\u00e9r\u00e9e, nous croyons fermement qu\u2019une interaction positive aura un effet b\u00e9n\u00e9fique pour le d\u00e9taillant.<\/span><\/span>[\/vc_column_text][vc_single_image image=\u00a0\u00bb22941&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_custom_heading text=\u00a0\u00bbDes performances in\u00e9gal\u00e9es\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1589916918820{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space][vc_column_text]<span style=\"font-family: Roboto;\"><b>Prendre le temps d\u2019\u00e9tablir un bon contact nous am\u00e8ne naturellement \u00e0 avoir une performance au-dessus de la moyenne.\u00a0<\/b><\/span><\/p>\n<p><span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">La moyenne de <\/span><b>conversion en opportunit\u00e9s pour avril dernier a atteint 56 %<\/b><span style=\"font-weight: 400;\">, pour l\u2019ensemble des utilisateurs de CHAT 360. Ce qui signifie que plus d\u2019une fois sur deux, pour chaque conversation utile, le concessionnaire recevait une opportunit\u00e9 de vente ou de service. Deux tiers des opportunit\u00e9s g\u00e9n\u00e9r\u00e9es pour cette m\u00eame p\u00e9riode ont \u00e9t\u00e9 pour le d\u00e9partement des ventes de v\u00e9hicules neufs ou d\u2019occasion.<\/span><\/span><\/p>\n<p><span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Nous avons analys\u00e9 les r\u00e9sultats de <\/span><b>nos concessionnaires qui utilisent <\/b><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/crm-gestion-dopportunites\/\"><b>CRM 360<\/b><\/a><\/span><b> conjointement au service de CHAT 360<\/b><span style=\"font-weight: 400;\"> pour conna\u00eetre la performance de ces opportunit\u00e9s de vente. En effet, comme CHAT 360 s\u2019int\u00e8gre \u00e0 notre suite d\u2019applications CRM Pro 360, il nous a \u00e9t\u00e9 facile d\u2019identifier les ventes directement g\u00e9n\u00e9r\u00e9es par une opportunit\u00e9 cr\u00e9\u00e9e par l\u2019un de nos agents. La moyenne de vente sur les opportunit\u00e9s est de 17 %** depuis le d\u00e9but de l\u2019ann\u00e9e. Ce chiffre aura tendance \u00e0 augmenter, \u00e9tant donn\u00e9 qu\u2019il prend en compte des opportunit\u00e9s g\u00e9n\u00e9r\u00e9es dans les derniers jours et qui sont toujours en cours de traitement.<\/span><\/span>[\/vc_column_text][vc_single_image image=\u00a0\u00bb22933&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_empty_space][vc_custom_heading text=\u00a0\u00bbUn excellent retour sur investissement\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1589920287910{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space][vc_column_text]<span style=\"font-family: Roboto;\"><b>Avec CHAT 360, vous b\u00e9n\u00e9ficiez d\u2019un retour sur investissement incomparable.<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: Roboto;\">Dans plusieurs cas, l\u2019ensemble du service peut \u00eatre absorb\u00e9 enti\u00e8rement par les opportunit\u00e9s de ventes de voitures, avec un co\u00fbt par opportunit\u00e9 d\u2019environ 19 $ dans la moyenne de nos clients au courant du mois d\u2019avril. Bien qu\u2019il est difficile de garantir un co\u00fbt par opportunit\u00e9, 90 % des utilisateurs de CHAT 360 ont un CPL (Cost per Lead) de moins de 30 $. Ce calcul ne tient pas compte de l\u2019impact positif du fait d\u2019\u00eatre disponible 24 h\/7 pour vos clients et la qualit\u00e9 des engagements qui ressort de nos conversations.<\/span>[\/vc_column_text][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Profitez du rabais de 25 % jusqu\u2019\u00e0 la fin 2020 sur CHAT 360 pour remettre votre concession sur la route du succ\u00e8s !<\/span><\/span>[\/vc_column_text][vc_single_image image=\u00a0\u00bb22895&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">Nous tenons \u00e0 remercier tous les concessionnaires qui font confiance aux services de 360.Agency pour les appuyer dans leur reprise.<\/span>[\/vc_column_text][vc_empty_space][vc_column_text]<span style=\"font-family: Roboto;\">Louis-Yves Cloutier<br \/>\n<\/span><span style=\"font-family: Roboto;\">CEO et Pr\u00e9sident<\/span>[\/vc_column_text][vc_empty_space][vc_column_text]<span style=\"font-size: 10pt;\"><span style=\"font-weight: 400; font-family: Roboto;\">*Le service n\u2019est pas disponible le 25 d\u00e9cembre, 1er janvier et le 1er juillet de chaque ann\u00e9e.<br \/>\n<\/span><span style=\"font-weight: 400; font-family: Roboto;\">** R\u00e9sultats obtenus en combinant tous les concessionnaires utilisant CRM 360 pour g\u00e9rer leurs opportunit\u00e9s de vente et qui utilisent les pratiques de gestion implant\u00e9es par l\u2019\u00e9quipe de consultants BDC 360.<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_btn title=\u00a0\u00bbContactez-nous pour en savoir plus\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbjuicy-pink\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2F360.agency%2Ffr%2Fcontactez-nous%2F|title:Contactez-nous%20%E2%80%93%20FR||\u00a0\u00bb el_class=\u00a0\u00bbbutton_primary\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column css=\u00a0\u00bb.vc_custom_1546280523590{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1542653500497{margin-top: 20px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_btn title=\u00a0\u00bbContactez nous pour en savoir plus\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbjuicy-pink\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2F360.agency%2Ffr%2Fcontactez-nous%2F|title:Contactez-nous%20%E2%80%93%20FR||\u00a0\u00bb el_class=\u00a0\u00bbbutton_primary\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb70px\u00a0\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/4&Prime;][vc_single_image image=\u00a0\u00bb16986&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/chat-360-notre-systeme-de-messagerie-instantanee-gere-et-connecte\/\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb3\/4&Prime;][vc_column_text]Nous avons annonc\u00e9 dans notre derni\u00e8re mise \u00e0 jour sur les statistiques d\u2019achalandage des sites internet de nos concessionnaires canadiens, que le service CHAT 360 serait \u00e0 25 % de rabais pour le reste de l\u2019ann\u00e9e 2020. Apr\u00e8s avoir subventionn\u00e9 l\u2019utilisation du service CHAT 360 pour &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/360.agency\/fr\/blog\/chat-360-pour-vous-aider-dans-la-reprise-post-covid-19\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;CHAT 360, pour vous aider dans la reprise post COVID-19&nbsp;&raquo;<\/span><\/a><\/p>\n<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":26,"featured_media":22959,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[235,232],"tags":[451,263,272,454],"class_list":["post-22914","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-360-experts","category-360-products","tag-covid-19","tag-expertise","tag-produits","tag-temoignage"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>360.Agency &#8226; 360.Experts CHAT 360, pour vous aider dans la reprise post COVID-19<\/title>\n<meta name=\"description\" content=\"CHAT 360 est l&#039;outil le plus performant pour garder le contact avec vos clients 24h\/24, 7 j\/ 7. 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