{"id":22224,"date":"2020-04-09T20:48:42","date_gmt":"2020-04-09T20:48:42","guid":{"rendered":"https:\/\/360.agency\/?p=22224"},"modified":"2020-05-05T19:56:07","modified_gmt":"2020-05-05T19:56:07","slug":"une-belle-equipe-dynamique-et-disponible","status":"publish","type":"post","link":"https:\/\/360.agency\/fr\/blog\/une-belle-equipe-dynamique-et-disponible\/","title":{"rendered":"T\u00e9moignage client : \u00ab\u2009une belle \u00e9quipe, dynamique et disponible\u2009!\u2009\u00bb"},"content":{"rendered":"

[vc_row][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]Recevoir le t\u00e9moignage spontan\u00e9 et chaleureux d\u2019une cliente satisfaite, surtout en ce moment de distanciation sociale, c\u2019est tout ce qu\u2019on aime ! Avec la COVID-19, on s\u2019est mis au t\u00e9l\u00e9travail, on a r\u00e9duit les effectifs et on se retrousse les manches chaque jour pour s\u2019assurer que tous nos clients concessionnaires b\u00e9n\u00e9ficient de la m\u00eame efficacit\u00e9 et du m\u00eame suivi que d\u2019habitude, malgr\u00e9 une situation in\u00e9dite et qui apporte son lot de d\u00e9fis.<\/span><\/p>\n

Nous avons donc recontact\u00e9 Mme Genevi\u00e8ve Leprohon, Assistante aux ventes et Charg\u00e9e de relation client\u2009de deux concessions dans la ville de Saguenay, afin qu’elle partage avec nous les raisons de son enthousiasme \u00e0 travailler avec 360.Agency.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=\u00a0\u00bb22352″ img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb5″ equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ css=\u00a0\u00bb.vc_custom_1586792163468{padding-top: 0px !important;padding-right: 20px !important;padding-bottom: 0px !important;padding-left: 20px !important;}\u00a0\u00bb][vc_empty_space][vc_empty_space][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1586440874424{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column_text]<\/p>\n

Quels produits 360.Agency avez-vous mis en place dans vos concessions\u2009?<\/em><\/span><\/h3>\n

Le <\/span><\/i>CRM 360 <\/span><\/i><\/a><\/span>est en place depuis 18 mois chez <\/span><\/i>Perron Ford<\/span> <\/span><\/i><\/a>(Chicoutimi) et depuis janvier 2020 dans la concession <\/span><\/i>Les Galeries Ford<\/span> <\/span><\/i><\/a>(Jonqui\u00e8re). Nous avons aussi nos 2 sites internet avec 360.Agency depuis la mi-mars ainsi que CHAT 360.<\/span><\/i><\/span>[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1586443672467{margin-left: 20px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 10px !important;padding-right: 20px !important;padding-bottom: 0px !important;padding-left: 20px !important;border-left-color: #e14940 !important;border-left-style: solid !important;border-right-color: #e14940 !important;border-right-style: solid !important;border-top-color: #e14940 !important;border-top-style: solid !important;border-bottom-color: #e14940 !important;border-bottom-style: solid !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1586790576255{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-top: 10px !important;padding-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Bon \u00e0 savoir<\/span><\/strong><\/span><\/p>\n

[\/vc_column_text][vc_empty_space height=\u00a0\u00bb10px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1586790412922{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}\u00a0\u00bb]<\/p>\n

CHAT 360<\/span><\/a><\/span> est une messagerie instantan\u00e9e g\u00e9r\u00e9e par des agents exp\u00e9riment\u00e9s qui est synchronis\u00e9e avec votre CRM 360. Elle permet d\u2019offrir un service client de qualit\u00e9, m\u00eame en cas d\u2019\u00e9quipes de ventes indisponibles. Vous pouvez en b\u00e9n\u00e9ficier gratuitement pendant la p\u00e9riode du COVID-19<\/strong> avec une installation sous 1 \u00e0 2 semaines.*<\/span><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1586440874424{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbUne installation fluide et transparente\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1586790657821{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space][vc_column_text]<\/p>\n

Qu\u2019avez-vous pens\u00e9 du processus d\u2019installation\u2009?<\/span><\/i><\/span><\/h3>\n

Autant pour le CRM que les sites web, on voit que les gens sont habitu\u00e9s, ils ont une bonne ligne directrice, \u00e7a a \u00e9t\u00e9 facile. […] J\u2019\u00e9tais toujours au courant de ce qui se passait, \u00e7a a tr\u00e8s bien \u00e9t\u00e9.<\/strong> De notre c\u00f4t\u00e9, \u00e0 un moment, il nous manquait des informations, mais on nous a donn\u00e9 les outils pour essayer de trouver les r\u00e9ponses \u00e0 nos questions.<\/span><\/i><\/span>[\/vc_column_text][vc_empty_space][\/vc_column][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1586440874424{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbUn \u00e9cosyst\u00e8me int\u00e9gr\u00e9\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1586790674016{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space][vc_column_text]<\/p>\n

Pourquoi avez-vous pers\u00e9v\u00e9r\u00e9 dans le lancement de vos sites web et m\u00eame install\u00e9 CHAT 360 alors que la menace de la pand\u00e9mie grandissait\u2009?<\/span><\/em><\/h3>\n

On sait bien qu\u2019on ne peut pas se passer d\u2019internet, surtout dans des moments comme ceux-l\u00e0. [Avec nos sites web et CHAT 360] \u00e7a nous permet de r\u00e9cup\u00e9rer des opportunit\u00e9s, de faire des suivis et de toujours avoir un contact avec la client\u00e8le. C\u2019est plus facile \u00e0 faire avec les produits de 360.Agency qu\u2019avec nos fournisseurs pr\u00e9c\u00e9dents, car il n’offrait pas de solutions compl\u00e8tes comme celles-ci.<\/span> <\/span><\/i>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1586440874424{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbUn interlocuteur unique\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1586790706044{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space][vc_column_text]<\/p>\n

Quels sont les r\u00e9sultats depuis l’installation ?<\/span><\/em><\/h3>\n

Avant, le probl\u00e8me c\u2019\u00e9tait d\u2019avoir plusieurs fournisseurs de produits qui passaient leur temps \u00e0 se relancer la balle. Maintenant, si j\u2019ai besoin de support, comme vous \u00eates tous dans la m\u00eame agence je parle \u00e0 ma conseill\u00e8re et le probl\u00e8me va \u00eatre r\u00e9gl\u00e9 rapidement. C\u2019est beaucoup plus facile en tant que client.<\/strong><\/span><\/i><\/span>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1586440874424{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbLa synergie 360.Agency\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1586790718793{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space][vc_column_text]<\/p>\n

Pensez vous mettre en place d\u2019autres produits pour b\u00e9n\u00e9ficier de la synergie 360.Agency ?<\/span><\/em><\/h3>\n

On avait commenc\u00e9 la publicit\u00e9 num\u00e9rique<\/span><\/a> avec Adwords, Facebook, les banni\u00e8res et le reciblage, mais \u00e7a, on l\u2019a coup\u00e9e pour le moment, \u00e0 cause de la situation avec la COVID-19. […] Les solutions de vente en ligne<\/strong>, c\u2019est int\u00e9ressant surtout avec les assouplissements du moment pour la signature de contrat \u00e0 distance.<\/span> <\/span><\/i>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1586440874424{margin-top: 0px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbDes \u00e9quipes disponibles et efficaces\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1586790726980{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space][vc_column_text]<\/p>\n

Qu\u2019appr\u00e9ciez le plus de la part des \u00e9quipes de 360.Agency\u2009?<\/span><\/em><\/span><\/h3>\n

J\u2019appr\u00e9cie surtout la disponibilit\u00e9 des gens.<\/strong> Imaginons qu\u2019un probl\u00e8me survienne avec le CRM, j\u2019ai toujours un retour rapidement. Moi, j\u2019aime avoir un suivi efficace.<\/span><\/i><\/span>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1586791492341{margin-right: 40px !important;margin-left: 40px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb.vc_custom_1586872383001{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #e14940 !important;border-left-style: dotted !important;border-right-color: #e14940 !important;border-right-style: dotted !important;border-top-color: #e14940 !important;border-top-style: dotted !important;border-bottom-color: #e14940 !important;border-bottom-style: dotted !important;}\u00a0\u00bb]Commentaire initial de Mme Leprohon : <\/span><\/span>\u00ab Un petit mot pour vous dire que nos sites Perron Ford et Galeries Ford sont maintenant en ligne ! La direction est tr\u00e8s heureuse du r\u00e9sultat et moi je suis vraiment fi\u00e8re. Le site est super convivial, le live chat efficace et le syst\u00e8me de tracking, W\u00d4W ! […] Vous \u00eates vraiment une belle \u00e9quipe, dynamique et disponible ! \u00bb<\/span><\/i>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column css=\u00a0\u00bb.vc_custom_1546280528516{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1542653500497{margin-top: 20px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbEncore merci \u00e0 Mme Leprohon d\u2019avoir partag\u00e9 son exp\u00e9rience client avec nous. Si vous aussi vous souhaitez b\u00e9n\u00e9ficier des nombreux avantages de 360.Agency et devenir client,\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:20px|text_align:center|color:%234a4a4a|line_height:24px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_btn title=\u00a0\u00bbContactez-nous !\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbjuicy-pink\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2F360.agency%2Ffr%2Fcontactez-nous%2F|title:Contactez-nous%20%E2%80%93%20FR||\u00a0\u00bb el_class=\u00a0\u00bbbutton_primary\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column css=\u00a0\u00bb.vc_custom_1546280523590{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1542653500497{margin-top: 20px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbEncore merci \u00e0 Mme Leprohon d\u2019avoir partag\u00e9 son exp\u00e9rience client avec nous. Si vous aussi vous souhaitez b\u00e9n\u00e9ficier des nombreux avantages de 360.Agency et devenir client,\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:20px|text_align:center|color:%234a4a4a|line_height:24px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_btn title=\u00a0\u00bbContactez-nous !\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbjuicy-pink\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2F360.agency%2Ffr%2Fcontactez-nous%2F|title:Contactez-nous%20%E2%80%93%20FR||\u00a0\u00bb el_class=\u00a0\u00bbbutton_primary\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_column_text]*Offre soumise \u00e0 condition. <\/span>Contactez notre service client<\/span><\/a><\/span> pour en savoir plus.<\/span><\/span>
\n<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb80px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]Recevoir le t\u00e9moignage spontan\u00e9 et chaleureux d\u2019une cliente satisfaite, surtout en ce moment de distanciation sociale, c\u2019est tout ce qu\u2019on aime ! Avec la COVID-19, on s\u2019est mis au t\u00e9l\u00e9travail, on a r\u00e9duit les effectifs et on se retrousse les manches chaque jour pour s\u2019assurer que tous nos clients concessionnaires b\u00e9n\u00e9ficient de … <\/p>\n

Continuer la lecture de « T\u00e9moignage client : \u00ab\u2009une belle \u00e9quipe, dynamique et disponible\u2009!\u2009\u00bb »<\/span><\/a><\/p>\n

<\/p>\n","protected":false},"author":26,"featured_media":22370,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[262],"tags":[451,454],"class_list":["post-22224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-360-success-fr","tag-covid-19","tag-temoignage"],"yoast_head":"\n360.Agency • 360.Success T\u00e9moignage client : \u00ab\u2009une belle \u00e9quipe, dynamique et disponible\u2009!\u2009\u00bb<\/title>\n<meta name=\"description\" content=\"Les t\u00e9moignage clients chaleureux, c\u2019est tout ce qu\u2019on aime ! 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