{"id":22140,"date":"2020-04-06T20:05:53","date_gmt":"2020-04-06T20:05:53","guid":{"rendered":"https:\/\/360.agency\/?p=22140"},"modified":"2020-04-14T15:31:57","modified_gmt":"2020-04-14T15:31:57","slug":"9-bonnes-pratiques-a-mettre-en-place-en-concession-pendant-la-crise-de-la-covid-19","status":"publish","type":"post","link":"https:\/\/360.agency\/fr\/blog\/9-bonnes-pratiques-a-mettre-en-place-en-concession-pendant-la-crise-de-la-covid-19\/","title":{"rendered":"9 bonnes pratiques \u00e0 mettre en place en concession pendant la crise de la COVID-19"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">La COVID-19 s\u2019est invit\u00e9e bien malgr\u00e9 nous dans notre quotidien, for\u00e7ant la population \u00e0 changer ses habitudes de consommation et les commerces \u00e0 revoir leurs modes de fonctionnement. La pr\u00e9sence en ligne des concessionnaires est aujourd\u2019hui plus importante que jamais. Comptez sur notre soutien et suivez les bonnes pratiques \u00e0 mettre en place pendant la crise du COVID-19. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb1. Gardez le contact avec les m\u00e9dias sociaux\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-family: Roboto;\">Indiquez \u00e0 vos consommateurs que<strong> les portes de votre concession sont ferm\u00e9es, mais pas votre entreprise !<\/strong> Pr\u00e9cisez que vous \u00eates en train de<strong> mettre en place des solutions alternatives.<\/strong><\/span><\/p>\n<p><span style=\"font-family: Roboto;\">Si vous ne pouvez pas garder le contact sur vos canaux habituels, <strong>privil\u00e9giez les m\u00e9dias sociaux.<\/strong> R\u00e9pondez rapidement, car les consommateurs ont besoin d\u2019\u00eatre rassur\u00e9s. Pour cela, compilez un guide des meilleures r\u00e9ponses selon les questions les plus souvent pos\u00e9es et informez rapidement de toute nouvelle d\u00e9cision la personne en charge.<\/span><\/p>\n<p><span style=\"font-family: Roboto;\">Pour plus de s\u00e9r\u00e9nit\u00e9, notre <span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/plus-de-leads-plus-engagement\/ocm-360-gestion-de-communautes\/\">\u00e9quipe de gestion des m\u00e9dias sociaux<\/a><\/span> est toujours pr\u00e9sente pour vous accompagner dans votre communication de crise.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb22178&Prime; img_size=\u00a0\u00bb600&#215;600&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb22188&Prime; img_size=\u00a0\u00bb500&#215;500&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb2. Soyez transparent\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">Tout le monde est dans la m\u00eame situation et les consommateurs seront g\u00e9n\u00e9ralement conscients de la difficult\u00e9 d\u2019adapter votre activit\u00e9 \u00e0 la situation. Restez aussi transparent que possible sur ce qui se passe en concession et expliquez que vous faites ce que vous pouvez pour continuer \u00e0 les assister dans leurs besoins malgr\u00e9 tout. Votre honn\u00eatet\u00e9 renforcera leur confiance et leur fid\u00e9lit\u00e9.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb3. Humanisez votre communication\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">En ces temps d\u2019isolement social, l\u2019important est d\u2019arriver \u00e0 <\/span><b>humaniser le plus possible votre communication digitale.<\/b><span style=\"font-weight: 400;\"> Des outils de messagerie instantan\u00e9e tels que <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/chat-360-notre-systeme-de-messagerie-instantanee-gere-et-connecte\/\"><span style=\"font-weight: 400;\">CHAT 360<\/span><\/a><\/span><span style=\"font-weight: 400;\">\u00a0 et <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/gestion-de-sms\/\"><span style=\"font-weight: 400;\">SMS 360<\/span><\/a><\/span><span style=\"font-weight: 400;\"> ou encore les outils de conf\u00e9rences en ligne comme <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/zoom.us\/fr-fr\/meetings.html\"><span style=\"font-weight: 400;\">Zoom <\/span><\/a><\/span><span style=\"font-weight: 400;\">ou <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/meet.google.com\/\"><span style=\"font-weight: 400;\">Google Meet<\/span><\/a><\/span><span style=\"font-weight: 400;\"> sont justement l\u00e0 pour vous permettre une communication sous une forme alternative. Et sinon, il y a toujours ce bon t\u00e9l\u00e9phone ! Ne sous-estimez pas le pouvoir d\u2019une conversation avec vos conseillers, m\u00eame \u00e0 distance.\u00a0<\/span><\/span>[\/vc_column_text][vc_single_image image=\u00a0\u00bb22200&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb4. Pr\u00e9sentez les alternatives num\u00e9riques\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">Pour chaque \u00e9tape r\u00e9alis\u00e9e habituellement en concession, expliquez \u00e0 vos consommateurs qu\u2019ils ont d\u00e9sormais une alternative num\u00e9rique disponible :<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-family: Roboto;\">Les rendez-vous en Facetime, Skype, Zoom, Facebook Messenger\u2026<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Les visites de v\u00e9hicules virtuelles gr\u00e2ce aux photos et tours \u00e0 360\u00b0 disponibles sur votre site web avec <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solutions-automobiles-web-mobile\/pix360\/\"><span style=\"font-weight: 400;\">PIX 360<\/span><\/a><\/span><span style=\"font-weight: 400;\"> ou simplement gr\u00e2ce \u00e0 des vid\u00e9os tourn\u00e9es par vos soins avec votre t\u00e9l\u00e9phone intelligent.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-family: Roboto;\">Les achats de v\u00e9hicules en ligne.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; font-family: Roboto;\">La livraison des v\u00e9hicules \u00e0 domicile.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400;\"><span style=\"font-family: Roboto;\">Nos \u00e9quipes sont l\u00e0 pour vous accompagner dans la mise en place des technologies vous permettant de continuer \u00e0 offrir la meilleure exp\u00e9rience \u00e0 vos clients malgr\u00e9 la situation. L\u2019important est de faire de votre mieux avec les outils \u00e0 votre disposition. Nous vous aidons \u00e9galement \u00e0 promouvoir le simple fait que vous \u00eates toujours en activit\u00e9.<\/span> <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb5. Misez sur le commerce en ligne\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">\u201cR\u00e9volutionner la fa\u00e7on dont les consommateurs ach\u00e8tent des voitures depuis ces 100 derni\u00e8res ann\u00e9es.\u201d C\u2019\u00e9tait notre vision jusqu\u2019\u00e0 pr\u00e9sent. Aujourd\u2019hui c\u2019est devenu notre r\u00e9alit\u00e9 \u00e0 tous. Les outils de vente de v\u00e9hicule en ligne ne repr\u00e9sentent plus une simple alternative, ils sont devenus vitaux pour votre concession.\u00a0<\/span><\/p>\n<p><span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Si vous poss\u00e9dez notre <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/e-commerce-360\/\"><span style=\"font-weight: 400;\">suite de produits e-commerce<\/span><\/a><\/span><span style=\"font-weight: 400;\">, assurez-vous d\u2019utiliser ces outils de fa\u00e7on optimale pour en tirer le meilleur profit. Sinon, c\u2019est le moment d&rsquo;\u00e9quiper votre concession pour ne pas passer \u00e0 c\u00f4t\u00e9 de vos b\u00e9n\u00e9fices des prochains mois.<\/span><\/span><\/p>\n<p><span style=\"font-family: Roboto;\"><b>Communiquez le plus explicitement possible sur le fait que vous avez la technologie n\u00e9cessaire \u00e0 l\u2019achat de v\u00e9hicules 100 % en ligne.<\/b><span style=\"font-weight: 400;\"> C\u2019est un outil exceptionnel que la plupart des consommateurs ne connaissent pas encore. Il faut le crier sur tous les toits !<\/span><\/span><\/p>\n<p><span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Nos \u00e9quipes sont l\u00e0 pour vous accompagner la mise en place de votre <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solutions-automobiles-web-mobile\/vente-de-vehicules-en-ligne\/\"><span style=\"font-weight: 400;\">plateforme de commerce en ligne.<\/span><\/a><\/span><\/span>[\/vc_column_text][vc_video link=\u00a0\u00bbhttps:\/\/www.youtube.com\/watch?v=G6Evbwyu-M0&amp;t=12s\u00a0\u00bb el_width=\u00a0\u00bb90&Prime; align=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb6. Inspirez confiance\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Certains consommateurs peuvent se trouver un peu perdus dans l\u2019utilisation d\u2019outils num\u00e9riques qu\u2019ils ne connaissent pas. Il est important de <\/span><b>les guider et de les accompagner dans leur utilisation de vos plateformes.<\/b><span style=\"font-weight: 400;\"> Vous pouvez leur demander de partager leur \u00e9cran ou m\u00eame d\u2019en prendre le contr\u00f4le gr\u00e2ce \u00e0 des logiciels comme TeamViewer pour faire les d\u00e9marches en direct devant leurs yeux.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: Roboto;\">N\u2019oubliez pas de communiquer sur les changements de r\u00e9glementation concernant les signatures de contrat \u00e0 distance \u00e9mis dans votre province. En somme, montrez que vous \u00eates confiants et que savez toujours ce que vous faites.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb7. Monitorez votre activit\u00e9 gr\u00e2ce au CRM\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Pendant la crise de la COVID 19, votre <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/crm-gestion-dopportunites\/\"><span style=\"font-weight: 400;\">CRM<\/span><\/a><\/span><span style=\"font-weight: 400;\"> sera encore plus important que d\u2019ordinaire. Suivez scrupuleusement la productivit\u00e9 de vos agents, leurs interactions avec les consommateurs, et v\u00e9rifiez que les proc\u00e9dures sont respect\u00e9es. M\u00eame si chacun doit s\u2019adapter aux nouvelles conditions de travail, il en va de la survie de votre concession de fournir les meilleures r\u00e9ponses possible aux consommateurs inquiets. Notez l\u2019importance d\u2019avoir \u00e0 votre disposition un <\/span><a href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/crm-gestion-dopportunites\/crm360-tableau-dactivite\/\"><span style=\"font-weight: 400;\"><span style=\"color: #e14940;\">tableau d\u2019activit\u00e9<\/span> <\/span><\/a><span style=\"font-weight: 400;\">qui indique clairement les performances de chacun de vos agents.<\/span><\/span>[\/vc_column_text][vc_single_image image=\u00a0\u00bb20540&Prime; img_size=\u00a0\u00bb600&#215;400&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/crm-gestion-dopportunites\/crm360-tableau-dactivite\/\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb8. Pr\u00e9parez la reprise \u00e9conomique\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">Une fois la crise du COVID-19 pass\u00e9e, il vous faudra \u00eatre pr\u00eat \u00e0 red\u00e9marrer rapidement vos activit\u00e9s. Anticiper les demandes de vos clients pour y r\u00e9pondre vite et faire rentrer les liquidit\u00e9s. Analysez les v\u00e9hicules les plus recherch\u00e9s et les services les plus demand\u00e9s pendant la p\u00e9riode de distanciation sociale. Ce seront des valeurs s\u00fbres pour red\u00e9marrer votre activit\u00e9.<\/span><\/p>\n<p><span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Utiliser notre gestionnaire de soumissions en ligne <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/desking-360-gestionnaire-de-soumissions\/\"><span style=\"font-weight: 400;\">DESKING 360<\/span><\/a><\/span><span style=\"font-weight: 400;\"> servirait de transition id\u00e9ale pour reprendre les v\u00e9hicules enregistr\u00e9s par les consommateurs pendant leur isolement social et concr\u00e9tiser les ventes en concession pour ceux qui n\u2019auront pas eu le courage de le faire 100 % en ligne.<\/span><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1586197189093{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb9. Profitez de nos offres\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:24px|text_align:left|line_height:28px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_column_text]<span style=\"font-family: Roboto;\">360.Agency fait de son mieux pour vous accompagner pendant la crise de la COVID-19. Voici les offres dont vous pouvez b\u00e9n\u00e9ficiez afin de vous aider \u00e0 traverser cette p\u00e9riode troubl\u00e9e :<\/span>[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<span style=\"font-family: Roboto;\">Profitez de jusqu&rsquo;\u00e0 <b>3 heures de <span style=\"color: #e14940;\">production de contenu <\/span>marketing ou \u00e9ditorial gratuite <\/b>pour vous aider \u00e0 communiquer dans votre communication de crise.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">B\u00e9n\u00e9ficiez de 50 % de r\u00e9duction sur les frais mensuels de <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360-agency-19904db3b657.intercom-mail.com\/via\/e?ob=xSEJVVfDpkdmAH1oTp6eypuYnLrDeLvJgp7FMIHNmCduLqNhe9Qs1pjBQfRhy36bdkjAxOhnPfWgV2SBeUjLg0rZ08sDeHYjuKD28C8yFLWxqoXcReXzqr4ZoXRouzpCSHPQvliMeYRlYs0lqPQL9Dijc9Fy779zHAuO01YfMKI%3D&amp;h=f10776a1afe20930470b3e30d139a4828b501c1c-p8ypnmov_26307717225\"><span style=\"font-weight: 400;\">SHOWROOM 360-V2<\/span><\/a><\/span><span style=\"font-weight: 400;\"> pour v\u00e9hicules neufs et occasions pour les mois d\u2019avril et mai.<\/span><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_column_text]<span style=\"font-family: Roboto;\">Disposez de <span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/chat-360-notre-systeme-de-messagerie-instantanee-gere-et-connecte\/\">CHAT 360 <\/a><\/span>gratuitement pendant les mois d&rsquo;avril et mai 2020 (sous conditions) et sans frais d&rsquo;installation.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb8192&Prime; img_size=\u00a0\u00bb200&#215;200&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/plus-de-leads-plus-engagement\/ocm-360-gestion-de-communautes\/\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb18369&Prime; img_size=\u00a0\u00bb200&#215;200&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solutions-automobiles-web-mobile\/vente-de-vehicules-en-ligne\/\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb17073&Prime; img_size=\u00a0\u00bb200&#215;200&Prime; alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/chat-360-notre-systeme-de-messagerie-instantanee-gere-et-connecte\/\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column css=\u00a0\u00bb.vc_custom_1546280528516{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1542653500497{margin-top: 20px !important;}\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">L\u2019industrie automobile telle que nous la connaissions a d\u00e9j\u00e0 commenc\u00e9 \u00e0 changer de visage. En suivant nos bonnes pratiques pendant la crise de la COVID-19, vous aurez mis en place une strat\u00e9gie num\u00e9rique efficace et serez entour\u00e9s de clients fid\u00e8les. Et n\u2019oubliez pas que nous sommes l\u00e0 pour vous accompagner dans votre transition num\u00e9rique, comme nous le faisons <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/blog\/sm-360-fete-ses-10-ans\/\"><span style=\"font-weight: 400;\">depuis 10 ans<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_btn title=\u00a0\u00bbB\u00e9n\u00e9ficier de nos services de support\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbjuicy-pink\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2F360.agency%2Ffr%2Fcontactez-nous%2F|title:Contactez-nous%20%E2%80%93%20FR||\u00a0\u00bb el_class=\u00a0\u00bbbutton_primary\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column css=\u00a0\u00bb.vc_custom_1546280523590{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #f6f6f6 !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_row_inner][vc_column_inner css=\u00a0\u00bb.vc_custom_1542653500497{margin-top: 20px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">L\u2019industrie automobile telle que nous la connaissions a d\u00e9j\u00e0 commenc\u00e9 \u00e0 changer de visage. En suivant nos bonnes pratiques pendant la crise de la COVID-19, vous aurez mis en place une strat\u00e9gie num\u00e9rique efficace et serez entour\u00e9s de clients fid\u00e8les. Et n\u2019oubliez pas que nous sommes l\u00e0 pour vous accompagner dans votre transition num\u00e9rique, comme nous le faisons <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/fr\/blog\/sm-360-fete-ses-10-ans\/\"><span style=\"font-weight: 400;\">depuis 10 ans<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/span><\/p>\n<p>[\/vc_column_text][vc_btn title=\u00a0\u00bbB\u00e9n\u00e9ficier de nos services de support\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbjuicy-pink\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2F360.agency%2Ffr%2Fcontactez-nous%2F|title:Contactez-nous%20%E2%80%93%20FR||\u00a0\u00bb el_class=\u00a0\u00bbbutton_primary\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb80px\u00a0\u00bb][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-family: Roboto;\">Plus de chiffres et de conseils concernant la COVID-19 :<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"https:\/\/360.agency\/fr\/blog\/vendredi-03-avril-la-qualite-des-opportunites-prevaut-sur-la-quantite\/\">Vendredi 03 avril : la qualit\u00e9 des opportunit\u00e9s pr\u00e9vaut sur la quantit\u00e9<\/a><\/li>\n<li><a href=\"https:\/\/360.agency\/fr\/blog\/vendredi-27-mars-trafic-et-investissements-publicitaires\/\">Vendredi 27 mars, trafic et investissements publicitaires<\/a><\/li>\n<li><a href=\"https:\/\/360.agency\/fr\/blog\/mardi-24-mars-2020-les-ventes-de-vehicules-sont-elle-en-pause-oui-ou-non\/\">Mardi 24 mars 2020, les ventes de v\u00e9hicules sont-elle en pause, OUI ou NON ?<\/a><\/li>\n<li><a href=\"https:\/\/360.agency\/fr\/blog\/mise-a-jour-du-vendredi-20-mars-2020-360-agency-va-aider-ses-clients-concessionnaires\/\">Mise \u00e0 jour du Vendredi 20 Mars 2020 \u2013 360.Agency va aider ses clients concessionnaires !<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb80px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_column_text]La COVID-19 s\u2019est invit\u00e9e bien malgr\u00e9 nous dans notre quotidien, for\u00e7ant la population \u00e0 changer ses habitudes de consommation et les commerces \u00e0 revoir leurs modes de fonctionnement. La pr\u00e9sence en ligne des concessionnaires est aujourd\u2019hui plus importante que jamais. Comptez sur notre soutien et suivez les bonnes pratiques \u00e0 mettre &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/360.agency\/fr\/blog\/9-bonnes-pratiques-a-mettre-en-place-en-concession-pendant-la-crise-de-la-covid-19\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;9 bonnes pratiques \u00e0 mettre en place en concession pendant la crise de la COVID-19&nbsp;&raquo;<\/span><\/a><\/p>\n<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":26,"featured_media":22202,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[235],"tags":[451],"class_list":["post-22140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-360-experts","tag-covid-19"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>360.Agency &#8226; 360.Experts 9 bonnes pratiques \u00e0 mettre en place en concession pendant la crise de la COVID-19<\/title>\n<meta name=\"description\" content=\"360.Agency vous partage les 9 bonnes pratiques \u00e0 mettre en place en concession pendant la crise de la COVID-19. 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