{"id":17600,"date":"2019-09-03T15:58:11","date_gmt":"2019-09-03T15:58:11","guid":{"rendered":"https:\/\/360.agency\/?p=17600"},"modified":"2019-11-12T19:49:15","modified_gmt":"2019-11-12T19:49:15","slug":"360-success-autoforce-le-succes-dun-service-client-moderne-et-efficace","status":"publish","type":"post","link":"https:\/\/360.agency\/fr\/blog\/360-success-autoforce-le-succes-dun-service-client-moderne-et-efficace\/","title":{"rendered":"AutoForce, le succ\u00e8s d\u2019un service client moderne et efficace (avec vid\u00e9o)"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1559309200229{border-top-width: 1px !important;border-bottom-width: 1px !important;border-top-color: #d6d6d6 !important;border-top-style: solid !important;border-bottom-color: #d6d6d6 !important;border-bottom-style: solid !important;}\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1559312033617{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}\u00a0\u00bb][vc_row_inner gap=\u00a0\u00bb30″][vc_column_inner width=\u00a0\u00bb1\/6″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3″][vc_custom_heading text=\u00a0\u00bbSuccess Story\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:20px|text_align:left|color:%23383838|line_height:24px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Content%3Aregular%2C700″][vc_custom_heading text=\u00a0\u00bb(n.f.) R\u00e9cit ou analyse de la r\u00e9ussite d’une personne, d’un produit ou d’une op\u00e9ration.\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:16px|text_align:left|color:%23383838|line_height:20px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Content%3Aregular%2C700″ link=\u00a0\u00bb|||\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_custom_heading text=\u00a0\u00bbDepuis 2010, 360.Agency vous assiste dans la mise en place d\u2019une relation client p\u00e9renne et rentable en concessions automobiles.\u00a0\u00bb font_container=\u00a0\u00bbtag:p|font_size:26px|text_align:center|line_height:30px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=\u00a0\u00bb35″ css=\u00a0\u00bb.vc_custom_1563981302470{margin-left: 20px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/4″ css=\u00a0\u00bb.vc_custom_1563981232459{margin-right: 20px !important;margin-left: 0px !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb18415″ alignment=\u00a0\u00bbright\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb3\/4″ css=\u00a0\u00bb.vc_custom_1563981999723{margin-top: 0px !important;border-left-width: 10px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb18413″ img_size=\u00a0\u00bb201×62″ css=\u00a0\u00bb.vc_custom_1566571403750{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1559312959476{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 8px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbRencontre avec Andr\u00e9 GINGRAS, PDG
\ndu Groupe AutoForce\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1563981332103{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_column_text]Install\u00e9 depuis 2005 sur L\u2019\u00cele-Perrot et depuis peu \u00e0 Salaberry-de-Valleyfield, Andr\u00e9 Gingras, pr\u00e9sident du <\/span>Groupe AutoForce<\/span><\/span><\/a>,<\/span> a su faire \u00e9voluer son entreprise pour la rendre prosp\u00e8re. Aujourd\u2019hui \u00e0 la t\u00eate de 4 concessions automobiles et d\u2019un centre de collision il a tenu \u00e0 conserver une certaine philosophie dans la gestion de sa relation client. Pour lui, l\u2019important est de pouvoir <\/span><\/span>apporter \u00e0 sa client\u00e8le la force du groupe tout en conservant un service client personnalis\u00e9 et chaleureux.<\/span> <\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_single_image image=\u00a0\u00bb18415″ alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_single_image image=\u00a0\u00bb18413″ img_size=\u00a0\u00bb201×62″ alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566571424958{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1559312959476{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 8px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbRencontre avec Andr\u00e9 GINGRAS, PDG du Groupe AutoForce\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1563911545935{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]Install\u00e9 depuis 2005 sur L\u2019\u00cele-Perrot et depuis peu \u00e0 Salaberry-de-Valleyfield, Andr\u00e9 Gingras, pr\u00e9sident du <\/span>Groupe AutoForce<\/span><\/span><\/a>,<\/span> a su faire \u00e9voluer son entreprise pour la rendre prosp\u00e8re. Aujourd\u2019hui \u00e0 la t\u00eate de 4 concessions automobiles et d\u2019un centre de collision il a tenu \u00e0 conserver une certaine philosophie dans la gestion de sa relation client. Pour lui, l\u2019important est de pouvoir <\/span><\/span>apporter \u00e0 sa client\u00e8le la force du groupe tout en conservant un service client personnalis\u00e9 et chaleureux.<\/span> <\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb15″ equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4″ offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb2005″ font_container=\u00a0\u00bbtag:div|font_size:30px|text_align:center|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1564080644617{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Ouverture de la premi\u00e8re <\/span><\/span>concession AutoForce sur l’\u00cele-Perrot<\/span><\/span><\/p>\n

[\/vc_column_text][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb el_width=\u00a0\u00bb90″ accent_color=\u00a0\u00bb#686868″ css=\u00a0\u00bb.vc_custom_1563984713866{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb4″ font_container=\u00a0\u00bbtag:div|font_size:30px|text_align:center|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1564080440769{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1563984355780{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Concessions automobiles<\/span><\/p>\n

[\/vc_column_text][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb el_width=\u00a0\u00bb90″ accent_color=\u00a0\u00bb#686868″ css=\u00a0\u00bb.vc_custom_1563984728165{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb1″ font_container=\u00a0\u00bbtag:div|font_size:30px|text_align:center|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb][vc_column_text]<\/p>\n

Centre <\/span>de collision<\/span><\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb3\/4″ offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/_tPGRohLQLQ\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565901904187{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9coutez l’entrevue compl\u00e8te d’AutoForce\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:12px|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566481622853{margin-top: 15px !important;padding-top: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb15″ equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/_tPGRohLQLQ\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565901915664{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9coutez l’entrevue compl\u00e8te d’AutoForce\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:12px|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566481640095{margin-top: 15px !important;padding-top: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb2005″ font_container=\u00a0\u00bbtag:div|font_size:30px|text_align:center|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1564080644617{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Ouverture de la premi\u00e8re <\/span><\/span>concession AutoForce sur l’\u00cele-Perrot<\/span><\/span><\/p>\n

[\/vc_column_text][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb el_width=\u00a0\u00bb90″ accent_color=\u00a0\u00bb#686868″ css=\u00a0\u00bb.vc_custom_1563984713866{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb4″ font_container=\u00a0\u00bbtag:div|font_size:30px|text_align:center|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1564080440769{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1563984355780{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Concessions automobiles<\/span><\/p>\n

[\/vc_column_text][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb el_width=\u00a0\u00bb90″ accent_color=\u00a0\u00bb#686868″ css=\u00a0\u00bb.vc_custom_1563984728165{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb1″ font_container=\u00a0\u00bbtag:div|font_size:30px|text_align:center|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb][vc_column_text]<\/p>\n

Centre <\/span>de collision<\/span><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb80px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1566482572802{margin-bottom: 0px !important;padding-bottom: 15px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbComment n\u00e9gocier le virage du num\u00e9rique ?\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565893474805{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]Auparavant, les consommateurs se d\u00e9pla\u00e7aient en concession pour qu\u2019on leur fournisse l\u2019information dont ils avaient besoin. Maintenant, les clients arrivent d\u00e9j\u00e0 tr\u00e8s inform\u00e9s.<\/strong> Pour M.Farmer, Directeur marketing du groupe AutoForce, il s\u2019agit donc principalement aujourd\u2019hui de les rassurer en v\u00e9rifiant avec eux qu\u2019ils font le bon choix et surtout de les accompagner dans la transaction.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb15″][vc_column_inner width=\u00a0\u00bb3\/4″][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/nkVarbqVt70″ css=\u00a0\u00bb.vc_custom_1565902207840{margin-top: 15px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9coutez l’entrevue compl\u00e8te d’AutoForce\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:12px|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566481663012{margin-top: 15px !important;padding-top: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/4″][vc_column_text]<\/p>\n

\"\" Avant, les conseillers, on les rencontrait pour aller chercher de l\u2019information, maintenant les gens arrivent d\u00e9j\u00e0 inform\u00e9s.<\/span> \"\"<\/span><\/em><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb15″][vc_column_inner][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/nkVarbqVt70″ css=\u00a0\u00bb.vc_custom_1565902294970{margin-top: 15px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9coutez l’entrevue compl\u00e8te d’AutoForce\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:12px|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566481675697{margin-top: 15px !important;padding-top: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_column_text]Il existe en ce moment, beaucoup de questionnements sur le r\u00f4le que les concessions physiques joueront dans les transactions futures. Pour M. Gingras, les gens vont continuer de venir en concession et d\u2019avoir besoin d\u2019une certaine expertise pour les aider dans leur r\u00e9flexion.<\/span> Mais il souligne \u00e9galement que <\/b>le processus d\u2019achat<\/b><\/a><\/span> se passe de plus en plus en ligne<\/b>.<\/span><\/span><\/p>\n

Beaucoup d’\u00e9tapes sont maintenant franchies avant m\u00eame que les gens n\u2019arrivent en salle de montre. En effet, l<\/span><\/span>es m\u00e9dias traditionnels ont laiss\u00e9 place aux <\/b>m\u00e9dias num\u00e9riques<\/b><\/a><\/span>, <\/b>r\u00e9seaux sociaux <\/b><\/a><\/span>et autres <\/b>campagnes Adwords<\/b>; <\/b><\/span>ce qui a provoqu\u00e9 un certain bouleversement, m\u00eame dans le domaine automobile. Les habitudes d\u2019achat des consommateurs ont chang\u00e9. Les techniques de vente utilis\u00e9es en concession il y a encore 10 ou 12 ans ont \u00e9t\u00e9 compl\u00e8tement boulevers\u00e9es avec l’arriv\u00e9e de l\u2019internet ainsi que la mani\u00e8re d\u2019aller chercher de nouveaux clients, gr\u00e2ce \u00e0 de nouvelle strat\u00e9gies de publicit\u00e9 num\u00e9rique.
\n<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_column_text]<\/p>\n

\"\" Avant, les conseillers, on les rencontrait pour aller chercher de l\u2019information, maintenant les gens arrivent d\u00e9j\u00e0 inform\u00e9s.<\/span> \"\"<\/span><\/em><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb30″ equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1565900215591{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb60px\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1566482585012{margin-bottom: 0px !important;padding-bottom: 15px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbCRM Pro 360, le d\u00e9fi de l\u2019implantation\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565893462046{margin-top: 0px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]Avant, comme dans la plupart des concessions, les conseillers aux ventes assuraient le suivi t\u00e9l\u00e9phonique avec les clients. <\/b>Mais \u00e0 mesure qu\u2019il grandissait, le Groupe AutoForce a fini par r\u00e9aliser qu\u2019il \u00e9tait impossible de mettre en place un processus de suivis client standardis\u00e9 avec 25 personnes qui interpr\u00e8tent les besoins \u00e0 leur fa\u00e7on.\u00a0<\/strong>Or, le souhait de M.Gingras a toujours \u00e9t\u00e9 de proposer le meilleur service client possible. Il a donc d\u00e9cid\u00e9 d\u2019installer CRM Pro 360<\/a><\/span> au sein de ses concessions pour permettre \u00e0 ses conseillers de vente de se concentrer sur leur travail en salle de montre.<\/span><\/p>\n

Le plus gros d\u00e9fi pour la direction d’AutoForce ? Faire comprendre aux \u00e9quipes que l\u2019implantation d\u2019un CRM ne va pas miraculeusement r\u00e9gler tous les probl\u00e8mes et que c\u2019est un processus qui prend du temps<\/strong> et des ajustements. Pour que l\u2019utilisation de CRM 360 soit correctement accept\u00e9e, l\u2019\u00e9quipe dirigeante s\u2019est efforc\u00e9e de d\u00e9montrer r\u00e9guli\u00e8rement l\u2019efficacit\u00e9 du nouvel outil. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb15″][vc_column_inner width=\u00a0\u00bb1\/4″][vc_column_text]<\/p>\n

\"\" \u00c0 chaque petit changement correspondait un grand r\u00e9sultat, donc de fil en aiguille les gens ont pris confiance.<\/span><\/span><\/em><\/span>\"\"<\/span><\/em><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb3\/4″][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/DcthkmUeKEE\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566571503516{margin-top: 15px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9coutez l’entrevue compl\u00e8te d’AutoForce\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:12px|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566484718854{margin-top: 15px !important;padding-top: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_column_text]Gr\u00e2ce \u00e0 <\/span>CRM Pro 360<\/span><\/a><\/span>, le Groupe AutoForce poss\u00e8de maintenant les outils pour comprendre et analyser ses performances dans chaque domaine. Sans outil ad\u00e9quat, pas de <\/span>relev\u00e9s quotidiens et mensuels \u00e0 comparer d\u2019ann\u00e9es en ann\u00e9e pour d\u00e9finir les am\u00e9liorations \u00e0 mettre en place.<\/b> Gr\u00e2ce aux relev\u00e9s d\u00e9taill\u00e9s fournis par CRM 360, chacune des concessions a pu am\u00e9liorer significativement ses r\u00e9sultats. Par exemple, sur un volume de 5000 demandes par ann\u00e9e, 1, 2 ou 3 % d\u2019am\u00e9lioration ont fini par faire une v\u00e9ritable diff\u00e9rence sur leur chiffre d\u2019affaires. CRM Pro 360 leur a d\u2019ailleurs permis d\u2019effectuer 1000 ventes l\u2019an pass\u00e9 !<\/span><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_column_text]<\/p>\n

\"\" Apr\u00e8s l\u2019installation d\u2019un CRM, les r\u00e9sultats ne viennent pas en une journ\u00e9e. Cela va prendre du temps pour am\u00e9liorer les processus, se r\u00e9ajuster au fur et mesure en utilisant les outils qui nous sont fournis. <\/span><\/span><\/em><\/span>\"\"<\/span><\/em><\/span><\/p>\n

[\/vc_column_text][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1564085346528{padding-top: 40px !important;padding-right: 20px !important;padding-bottom: 40px !important;padding-left: 20px !important;background-color: #f6f6f6 !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1564085230537{padding-top: 0px !important;padding-right: 20px !important;padding-bottom: 00px !important;padding-left: 20px !important;}\u00a0\u00bb][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/12″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb3\/12″][vc_single_image image=\u00a0\u00bb1872″ img_size=\u00a0\u00bb101×116″ alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb7\/12″][vc_custom_heading text=\u00a0\u00bbFaites comme AutoForce et
\naugmentez votre r\u00e9tention client
\ngr\u00e2ce \u00e0 nos solutions sp\u00e9cialis\u00e9es\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:26px|text_align:left|line_height:30px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb link=\u00a0\u00bb|||\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbD\u00e9couvrez notre plateforme CRM PRO 360″ font_container=\u00a0\u00bbtag:div|text_align:left\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2F360.agency%2Ffr%2Fsolutions-pour-concessionnaires-automobiles%2Fsolution-crm%2F|title:Gestion%20relation%20Client%20(CRM%20Pro)%20%E2%80%93%20FR||\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/12″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md vc_col-xs-12″ css=\u00a0\u00bb.vc_custom_1564150086033{padding-top: 0px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #f6f6f6 !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb1872″ img_size=\u00a0\u00bb101×116″ alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbFaites comme AutoForce et augmentez votre r\u00e9tention client gr\u00e2ce \u00e0 nos solutions sp\u00e9cialis\u00e9es\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:26px|text_align:center|line_height:30px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb link=\u00a0\u00bb|||\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbD\u00e9couvrez notre plateforme
\nCRM PRO 360″ font_container=\u00a0\u00bbtag:div|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2F360.agency%2Ffr%2Fsolutions-pour-concessionnaires-automobiles%2Fsolution-crm%2F|title:Gestion%20relation%20Client%20(CRM%20Pro)%20%E2%80%93%20FR||\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb30″ equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1559747420396{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb80px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_row_inner][vc_column_inner offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1566482610241{margin-bottom: 0px !important;padding-bottom: 15px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbBDC 360 : le secret d\u2019une relation client efficace et rentable\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:left\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565897255341{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_column_text]La mise en place du Centre de D\u00e9veloppement des Affaires d’AutoForce (BDC 360<\/span><\/a>) s’est faite progressivement :<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb15″][vc_column_inner width=\u00a0\u00bb1\/3″ offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbUne mise en place
\npar \u00e9tape\u00a0\u00bb font_container=\u00a0\u00bbtag:h4|text_align:center|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1564081677803{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1564082041944{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb]ETAPE 1<\/span> : Installation du CDA en concession<\/span>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1564082419007{margin-top: 15px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb]ETAPE 2<\/span> : R\u00e9ception et gestion des courriels entrants<\/span><\/span>[\/vc_column_text][vc_column_text]ETAPE 3<\/span> : R\u00e9ception et gestion des appels entrants<\/span><\/span><\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3″ offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/-ven-5g86WM\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565902750667{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9coutez l’entrevue compl\u00e8te d’AutoForce\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:12px|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566482245963{margin-top: 15px !important;padding-top: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb30″ equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1558026910274{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1542643750315{margin-bottom: 0px !important;padding-bottom: 15px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbBDC 360 : le secret d\u2019une relation client efficace et rentable\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1564061374768{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_video link=\u00a0\u00bbhttps:\/\/www.youtube.com\/watch?v=2a2cxBIiWT0″ css=\u00a0\u00bb.vc_custom_1566482269907{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9coutez l’entrevue compl\u00e8te d’AutoForce\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:12px|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1564075658969{margin-top: 15px !important;padding-top: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fyoutu.be%2F9rzkdCYb8Lo|||\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbUne mise en place par \u00e9tape\u00a0\u00bb font_container=\u00a0\u00bbtag:h4|text_align:center|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1563985689656{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb15″][vc_column_inner][vc_column_text]La mise en place du Centre de D\u00e9veloppement des Affaires d’AutoForce (BDC 360<\/span>) s’est faite progressivement :<\/span>[\/vc_column_text][vc_column_text]ETAPE 1<\/span> : Installation du CDA en concession
\n<\/span>ETAPE 2<\/span> : R\u00e9ception et gestion des courriels entrants
\n<\/span>ETAPE 3<\/span> : R\u00e9ception et gestion des appels entrants<\/span><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_column_text]Cette 2e \u00e9tape fut la plus difficile \u00e0 imposer, car elle est venue avec une certaine r\u00e9ticence des conseillers et des directeurs. En effet, comme ils ont une meilleure connaissance des produits, les conseillers de vente ont tendance \u00e0 penser qu\u2019ils sont les plus aptes \u00e0 r\u00e9pondre aux appels des clients. <\/span>Or, une bonne relation client, ce n\u2019est pas juste une prise d\u2019appel, c\u2019est aussi un suivi r\u00e9gulier.<\/b> Ce qui est difficile \u00e0 faire lorsqu\u2019on a 10, 20, 50 conseillers de vente.<\/span><\/span>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][vc_column_text]<\/p>\n

\"\" Aujourd\u2019hui, on ne retournerait pas en arri\u00e8re.<\/span>\u00a0<\/span><\/span><\/em><\/span>\"\"<\/span><\/em><\/span><\/p>\n

[\/vc_column_text][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1565898303230{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #e14940 !important;border-left-style: solid !important;border-right-color: #e14940 !important;border-right-style: solid !important;border-top-color: #e14940 !important;border-top-style: solid !important;border-bottom-color: #e14940 !important;border-bottom-style: solid !important;}\u00a0\u00bb][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb30″][vc_column_inner width=\u00a0\u00bb1\/2″][vc_custom_heading text=\u00a0\u00bb100 %\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:50px|text_align:center|color:%23e14940|line_height:55px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbDes communications entrantes\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:22px|text_align:center|color:%23e14940|line_height:27px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbsont prises en charge par le BDC d’AutoForce.\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:15px|text_align:center|line_height:20px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2″][vc_custom_heading text=\u00a0\u00bb1″ font_container=\u00a0\u00bbtag:div|font_size:50px|text_align:center|color:%23e14940|line_height:55px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbpoint de contact\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:22px|text_align:center|color:%23e14940|line_height:27px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbpour pr\u00e9parer le client \u00e0 sa visite en concession.\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:15px|text_align:center|line_height:20px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb30″ equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1558026910274{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=\u00a0\u00bbLa diff\u00e9rence 360.Agency : un service de consultation sur mesure\u00a0\u00bb font_container=\u00a0\u00bbtag:h4|text_align:left|color:%23e14940″ google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565899017501{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text]Pour AutoForce, le principal avantage \u00e0 devenir partenaire avec 360.Agency, c\u2019est l\u2019accompagnement<\/a><\/span> dont b\u00e9n\u00e9ficie l\u2019entreprise. Ils appr\u00e9cient tout particuli\u00e8rement la pr\u00e9sence des consultants \u00e0 leurs c\u00f4t\u00e9s depuis la mise en place des outils dans les diff\u00e9rentes concessions. Rencontres mensuelles, assistance rapide, strat\u00e9gie\u2026 <\/span>les consultants de BDC 360 sont pr\u00e9sents \u00e0 toutes les \u00e9tapes pour am\u00e9liorer la relation client et la rendre efficace.\u00a0<\/b><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_video link=\u00a0\u00bbhttps:\/\/youtu.be\/jb9–4l1pFI\u00a0\u00bb el_width=\u00a0\u00bb70″ align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565903181173{margin-bottom: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9coutez l’entrevue compl\u00e8te d’AutoForce\u00a0\u00bb font_container=\u00a0\u00bbtag:div|font_size:12px|text_align:center\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb el_class=\u00a0\u00bblink_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1566482245963{margin-top: 15px !important;padding-top: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||\u00a0\u00bb][\/vc_column][\/vc_row][vc_row equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=\u00a0\u00bb150px\u00a0\u00bb][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb3″ el_width=\u00a0\u00bb10″ accent_color=\u00a0\u00bb#e14940″ css=\u00a0\u00bb.vc_custom_1566483912222{margin-bottom: 0px !important;padding-bottom: 15px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbProchaine \u00e9tape pour AutoForce : fluidifier les processus\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbtitle_primary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1565900367784{margin-top: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_column_text]Apr\u00e8s l\u2019implantation r\u00e9ussie de CRM Pro 360 et de BDC 360 ainsi qu\u2019une ann\u00e9e couronn\u00e9e de succ\u00e8s, AutoForce compte poursuivre ses efforts en 2019\/20 pour :<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb30″][vc_column_inner width=\u00a0\u00bb1\/3″][vc_column_text css=\u00a0\u00bb.vc_custom_1566483330380{margin-bottom: 15px !important;margin-left: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb el_class=\u00a0\u00bbtext_list\u00a0\u00bb]<\/p>\n