{"id":25348,"date":"2021-02-16T10:49:38","date_gmt":"2021-02-16T15:49:38","guid":{"rendered":"https:\/\/360.agency\/?page_id=25348"},"modified":"2023-11-14T14:46:48","modified_gmt":"2023-11-14T19:46:48","slug":"support-360","status":"publish","type":"page","link":"https:\/\/360.agency\/fr\/support-360\/","title":{"rendered":"SUPPORT 360"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683051003623{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/360.agency\/wp-content\/uploads\/2023\/05\/Header-support-2.jpg?id=34619) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1684859869316{margin-top: 0px !important;padding-top: 100px !important;padding-right: 20px !important;padding-bottom: 50px !important;padding-left: 20px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbSUPPORT 360&Prime; font_container=\u00a0\u00bbtag:h2|font_size:55px|text_align:center|color:%23ffffff|line_height:70px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1613579579641{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 20px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbVous avez besoin de support pour l&rsquo;un de nos produits? S\u00e9lectionnez une option:\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:25px|text_align:center|color:%23ffffff|line_height:35px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683740818145{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 30px !important;}\u00a0\u00bb][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_btn title=\u00a0\u00bbAller au centre d&rsquo;aide\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbwhite\u00a0\u00bb align=\u00a0\u00bbright\u00a0\u00bb custom_onclick=\u00a0\u00bbtrue\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683051102737{margin-right: 10px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60|target:_blank\u00a0\u00bb custom_onclick_code=\u00a0\u00bbtarget=\u201d_blank\u00ab\u00a0\u00ab\u00a0][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_btn title=\u00a0\u00bbAppeler l&rsquo;assistance\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbwhite\u00a0\u00bb align=\u00a0\u00bbleft\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1685390804363{margin-left: 10px !important;}\u00a0\u00bb link=\u00a0\u00bburl:tel%3A5143600485&Prime;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683051003623{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/360.agency\/wp-content\/uploads\/2023\/05\/Header-support-2.jpg?id=34619) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683051939518{margin-top: 0px !important;padding-top: 100px !important;padding-right: 20px !important;padding-bottom: 50px !important;padding-left: 20px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbSUPPORT 360&Prime; font_container=\u00a0\u00bbtag:h2|font_size:55px|text_align:center|color:%23ffffff|line_height:70px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1613579579641{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 20px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbVous avez besoin de support pour l&rsquo;un de nos produits? S\u00e9lectionnez une option:\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|font_size:25px|text_align:center|color:%23ffffff|line_height:35px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683740853455{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 30px !important;}\u00a0\u00bb][vc_row_inner][vc_column_inner][vc_btn title=\u00a0\u00bbAller au centre d&rsquo;aide\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbwhite\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb custom_onclick=\u00a0\u00bbtrue\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60|target:_blank\u00a0\u00bb custom_onclick_code=\u00a0\u00bbtarget=\u201d_blank\u00ab\u00a0\u00ab\u00a0][vc_btn title=\u00a0\u00bbAppeler l&rsquo;assistance\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbwhite\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb link=\u00a0\u00bburl:tel%3A5143600485&Prime;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=\u00a0\u00bbLes \u00e9quipes de support de 360.Agency se rendent disponibles \u00e0<br \/>\n100 % pour vous accompagner au quotidien et r\u00e9pondre \u00e0 vos questions.<br \/>\nSUPPORT 360 est accessible 24 h\/24, 7 j\/7. Soyez bien accompagn\u00e9!\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:25px|text_align:center|color:%230a0a0a|line_height:35px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683744445323{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb gap=\u00a0\u00bb5&Prime; equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683741182039{border-radius: 2px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1682971629284{padding-right: 50px !important;padding-left: 50px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbCentre d&rsquo;aide 360&Prime; font_container=\u00a0\u00bbtag:h3|font_size:32px|text_align:center|line_height:40px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683052046749{padding-top: 0px !important;padding-left: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1684860128673{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<p class=\"rw_item_primary_text rw_font_size_small\"><span style=\"font-size: 12pt; font-family: Roboto;\">Par l&rsquo;interm\u00e9diaire de ce portail, vous pouvez soumettre des demandes de personnalisation des param\u00e8tres de vos produits ou en ajuster les fonctionnalit\u00e9s pour qu&rsquo;ils r\u00e9pondent mieux \u00e0 vos besoins. Vous pouvez \u00e9galement signaler un probl\u00e8me si vous estimez que l&rsquo;un de nos syst\u00e8mes ne fonctionne pas aussi bien que d&rsquo;habitude.<\/span><\/p>\n<p>[\/vc_column_text][vc_single_image image=\u00a0\u00bb34538&Prime; img_size=\u00a0\u00bbFull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/jira.sm360.ca\/plugins\/servlet\/desk\/portal\/14?requestGroup=60&Prime;][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/6&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1684860183101{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 50px !important;}\u00a0\u00bb]<span style=\"font-size: 14pt; font-family: Roboto;\"><strong>A quoi sert le centre d&rsquo;aide\u00a0?<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Signaler un probl\u00e8me<\/span><\/li>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Soumettre une demande<\/span><\/li>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Acc\u00e9der \u00e0 nos webinaires<\/span><\/li>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Trouver de la documentation<\/span><\/li>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Discuter avec notre \u00e9quipe d&rsquo;assistance<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=\u00a0\u00bbAller au centre d&rsquo;aide\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbjuicy-pink\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb el_class=\u00a0\u00bbbutton_primary\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60|title:Contact%20support|target:_blank\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683053720528{margin-left: 40px !important;}\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6&Prime;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1682971653120{margin-right: 100px !important;margin-left: 100px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;border-left-color: #dd3333 !important;border-left-style: solid !important;border-right-color: #dd3333 !important;border-right-style: solid !important;border-top-color: #dd3333 !important;border-top-style: solid !important;border-bottom-color: #dd3333 !important;border-bottom-style: solid !important;border-radius: 2px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbAssistance 24\/7&Prime; font_container=\u00a0\u00bbtag:h3|font_size:32px|text_align:center|line_height:40px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683741118042{padding-top: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1683746631808{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<div class=\"vc_row wpb_row vc_row-fluid vc_row-o-content-middle vc_row-flex\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-xs\">\n<div class=\"vc_column-inner vc_custom_1613755353097\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element vc_custom_1613520156355\">\n<div class=\"wpb_wrapper\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_row-o-content-middle vc_row-flex\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-xs\">\n<div class=\"vc_column-inner vc_custom_1613755353097\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element vc_custom_1613520156355\">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto;\">Si vous pr\u00e9f\u00e9rez nous appeler, voici les lignes directes pour joindre nos agents sp\u00e9cialis\u00e9s:\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb35&Prime; css=\u00a0\u00bb.vc_custom_1682949370282{margin-right: 40px !important;margin-left: 40px !important;}\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1682961482136{padding-top: 30px !important;padding-right: 20px !important;padding-bottom: 30px !important;padding-left: 20px !important;background-color: #f2f2f2 !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1683744483646{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto; font-size: 36pt; color: #e14940;\"><span style=\"font-family: Roboto; font-size: 18pt;\">Num\u00e9ro sans frais:<\/span><br \/>\n<\/span><span style=\"font-family: Roboto; font-size: 36pt; color: #e14940;\"><a style=\"text-decoration: none; color: #e14940;\" href=\"tel:18333600485\">833-360-0485<\/a><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1683744493461{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 24pt;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 18pt;\">Num\u00e9ro local:<\/span> <a style=\"text-decoration: none;\" href=\"tel:5143600485\"><span style=\"font-size: 18pt;\">514-360-0485<\/span><\/a><\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb gap=\u00a0\u00bb35&Prime; css=\u00a0\u00bb.vc_custom_1682967203678{margin-right: 50px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1620218800604{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-left-color: #d8d8d8 !important;border-left-style: solid !important;border-right-color: #d8d8d8 !important;border-right-style: solid !important;border-top-color: #d8d8d8 !important;border-top-style: solid !important;border-bottom-color: #d8d8d8 !important;border-bottom-style: solid !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb25399&Prime; img_size=\u00a0\u00bb100pxX100px\u00a0\u00bb alignment=\u00a0\u00bbright\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbHoraires r\u00e9guliers\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:28px|text_align:left|line_height:36px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1684859916622{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<div class=\"wpb_text_column wpb_content_element vc_custom_1613595658766\">\n<div class=\"wpb_wrapper\">\n<p><span style=\"font-size: 12pt; font-family: Roboto;\"><strong>Lundi au vendredi:<br \/>\n8h00 \u2013 <\/strong><strong>20h00 <\/strong>heure de l\u2019Est (anglais)<br \/>\n<strong>8h00<\/strong>\u00a0\u2013\u00a0<strong>18h30 <\/strong>heure de l\u2019Est (fran\u00e7ais)<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb35&Prime; css=\u00a0\u00bb.vc_custom_1682967221237{margin-right: 50px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1620218800604{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-left-color: #d8d8d8 !important;border-left-style: solid !important;border-right-color: #d8d8d8 !important;border-right-style: solid !important;border-top-color: #d8d8d8 !important;border-top-style: solid !important;border-bottom-color: #d8d8d8 !important;border-bottom-style: solid !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb25401&Prime; img_size=\u00a0\u00bb100pxX100px\u00a0\u00bb alignment=\u00a0\u00bbright\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_custom_heading text=\u00a0\u00bbEn dehors des horaires r\u00e9guliers\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:28px|text_align:left|line_height:36px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1684860076839{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<div class=\"wpb_text_column wpb_content_element vc_custom_1613595658766\">\n<div class=\"wpb_wrapper\">\n<p><span style=\"font-size: 12pt; font-family: Roboto;\">Apr\u00e8s ces heures,\u00a0<strong>une \u00e9quipe d\u00e9di\u00e9e reste disponible<\/strong>\u00a0au m\u00eame num\u00e9ro (833-360-0485).<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb35&Prime; css=\u00a0\u00bb.vc_custom_1682967239458{margin-right: 50px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1620218800604{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-left-color: #d8d8d8 !important;border-left-style: solid !important;border-right-color: #d8d8d8 !important;border-right-style: solid !important;border-top-color: #d8d8d8 !important;border-top-style: solid !important;border-bottom-color: #d8d8d8 !important;border-bottom-style: solid !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_single_image image=\u00a0\u00bb25403&Prime; img_size=\u00a0\u00bb100pxX100px\u00a0\u00bb alignment=\u00a0\u00bbright\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime; offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbPriorit\u00e9 d&rsquo;appel\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:28px|text_align:left|line_height:36px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1683053662927{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<span style=\"font-family: Roboto;\">Si tous nos agents sont occup\u00e9s lors de votre appel, vous entrerez dans une file d\u2019attente en gardant votre priorit\u00e9 d\u2019appel.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb gap=\u00a0\u00bb15&Prime; equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1682956717673{border-radius: 2px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-lg vc_hidden-md\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb360 Help center\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:32px|text_align:center|line_height:40px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1682967421149{padding-top: 0px !important;padding-left: 0px !important;}\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1683053921437{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<h2 class=\"rw_item_primary_text rw_font_size_small\"><span style=\"font-size: 12pt; font-family: Roboto;\">Par l&rsquo;interm\u00e9diaire de ce portail, vous pouvez soumettre des demandes de personnalisation des param\u00e8tres de vos produits ou en ajuster les fonctionnalit\u00e9s pour qu&rsquo;ils r\u00e9pondent mieux \u00e0 vos besoins. Vous pouvez \u00e9galement signaler un probl\u00e8me si vous estimez que l&rsquo;un de nos syst\u00e8mes ne fonctionne pas correctement.\u00a0<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space][vc_single_image image=\u00a0\u00bb34538&Prime; img_size=\u00a0\u00bbFull\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/jira.sm360.ca\/plugins\/servlet\/desk\/portal\/14?requestGroup=60&Prime;][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/6&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1683054125838{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 50px !important;}\u00a0\u00bb]<span style=\"font-size: 14pt; font-family: Roboto;\"><strong>A quoi sert le centre d&rsquo;aide\u00a0?<\/strong><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Signaler un probl\u00e8me<\/span><\/li>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Soumettre une demande<\/span><\/li>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Acc\u00e9der \u00e0 notre webinaire<\/span><\/li>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Trouver de la documentation<\/span><\/li>\n<li><span style=\"font-family: Roboto; font-size: 12pt;\">Discuter avec notre \u00e9quipe d&rsquo;assistance<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=\u00a0\u00bbAller au centre d&rsquo;aide\u00a0\u00bb style=\u00a0\u00bbclassic\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb color=\u00a0\u00bbjuicy-pink\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb el_class=\u00a0\u00bbbutton_primary\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60|title:Contact%20support\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40&Prime;][vc_separator color=\u00a0\u00bbjuicy_pink\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6&Prime;][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=\u00a0\u00bbassistance 24\/7&Prime; font_container=\u00a0\u00bbtag:h3|font_size:32px|text_align:center|line_height:40px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683054150317{padding-top: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1613594685177{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400; font-family: Roboto;\">Contact our direct lines to reach our specialized agents whenever you need them:<\/span><\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb35&Prime;][vc_column_inner css=\u00a0\u00bb.vc_custom_1682961482136{padding-top: 30px !important;padding-right: 20px !important;padding-bottom: 30px !important;padding-left: 20px !important;background-color: #f2f2f2 !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1683054170307{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto; font-size: 36pt; color: #e14940;\"><span style=\"font-family: Roboto; font-size: 18pt;\">Num\u00e9ro sans frais :<\/span><br \/>\n<\/span><span style=\"font-size: 24pt;\"><strong><span style=\"font-family: Roboto; color: #e14940;\"><a style=\"text-decoration: none; color: #e14940;\" href=\"tel:18333600485\">833-360-0485<\/a><\/span><\/strong><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1683054188940{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 24pt;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 18pt;\">Num\u00e9ro local :<br \/>\n<\/span><a style=\"text-decoration: none;\" href=\"tel:5143600485\"><span style=\"font-size: 18pt;\">514-360-0485<\/span><\/a><\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb15px\u00a0\u00bb][vc_row_inner equal_height=\u00a0\u00bbyes\u00a0\u00bb gap=\u00a0\u00bb35&Prime; css=\u00a0\u00bb.vc_custom_1682973860576{padding-right: 15px !important;padding-left: 15px !important;}\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1682972040485{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 30px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-left-color: #d8d8d8 !important;border-left-style: solid !important;border-right-color: #d8d8d8 !important;border-right-style: solid !important;border-top-color: #d8d8d8 !important;border-top-style: solid !important;border-bottom-color: #d8d8d8 !important;border-bottom-style: solid !important;}\u00a0\u00bb][vc_single_image image=\u00a0\u00bb25399&Prime; img_size=\u00a0\u00bb100pxX100px\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1682972340243{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbHoraires r\u00e9guliers\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:28px|text_align:center|line_height:36px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683054647770{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1683054580778{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400; font-family: Roboto;\"><strong>du lundi au vendredi:<br \/>\n<\/strong><strong>8 h<\/strong>\u00a0&#8211; <strong>20h <\/strong>(EST) en anglais<strong><br \/>\n8 h &#8211; 18:30 h <\/strong>(EST) En fran\u00e7ais<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb30&Prime;][vc_single_image image=\u00a0\u00bb25401&Prime; img_size=\u00a0\u00bb100pxX100px\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbEn dehors des horaires r\u00e9guliers\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:28px|text_align:center|line_height:36px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683054605994{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1683054615939{margin-bottom: 0px !important;padding-right: 15px !important;padding-bottom: 0px !important;padding-left: 15px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\">Apr\u00e8s ces heures,\u00a0<strong>une \u00e9quipe d\u00e9di\u00e9e reste disponible<\/strong>\u00a0au m\u00eame num\u00e9ro (833-360-0485).<\/p>\n<p>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30&Prime;][vc_single_image image=\u00a0\u00bb25403&Prime; img_size=\u00a0\u00bb100pxX100px\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1682972634506{margin-top: 10px !important;margin-bottom: 0px !important;border-top-width: 10px !important;border-bottom-width: 0px !important;padding-top: 10px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbPriorit\u00e9 d&rsquo;appel\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:28px|text_align:center|line_height:36px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683054625159{margin-top: 25px !important;border-top-width: 0px !important;padding-top: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1683054634268{margin-bottom: 0px !important;padding-right: 15px !important;padding-bottom: 0px !important;padding-left: 15px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto;\">Si tous nos agents sont occup\u00e9s lors de votre appel, vous entrerez dans une file d\u2019attente en gardant votre priorit\u00e9 d\u2019appel.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1620236563557{padding-right: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_row_inner gap=\u00a0\u00bb35&Prime; css=\u00a0\u00bb.vc_custom_1620238006587{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/6&Prime; css=\u00a0\u00bb.vc_custom_1620236409528{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb4\/6&Prime; css=\u00a0\u00bb.vc_custom_1620047918708{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 10px !important;padding-bottom: 30px !important;padding-left: 10px !important;border-left-color: #e14940 !important;border-left-style: solid !important;border-right-color: #e14940 !important;border-right-style: solid !important;border-top-color: #e14940 !important;border-top-style: solid !important;border-bottom-color: #e14940 !important;border-bottom-style: solid !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1683054303403{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb]<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline; font-size: 18pt;\"><strong><span style=\"font-family: Roboto; color: #e14940; text-decoration: underline;\">IMPORTANT!<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Les urgences doivent \u00eatre communiqu\u00e9es au t\u00e9l\u00e9phone<br \/>\n<\/strong><strong><b>833-360-0485<\/b><\/strong><strong>\u00a0<\/strong>pour que nos agents puissent r\u00e9pondre \u00e0 votre demande en temps r\u00e9el.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6&Prime; offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1620238240682{padding-right: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_row_inner gap=\u00a0\u00bb35&Prime; css=\u00a0\u00bb.vc_custom_1620238006587{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb][vc_column_inner css=\u00a0\u00bb.vc_custom_1620238284189{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1620219391520{padding-top: 50px !important;}\u00a0\u00bb][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb gap=\u00a0\u00bb30&Prime; css=\u00a0\u00bb.vc_custom_1620219444702{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/4&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb2&Prime; el_width=\u00a0\u00bb10&Prime; accent_color=\u00a0\u00bb#e14940&Prime; css=\u00a0\u00bb.vc_custom_1565800242987{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 40px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbQuestions fr\u00e9quemment pos\u00e9es (FAQ)\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|font_size:40px|text_align:center|line_height:48px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic\u00a0\u00bb el_class=\u00a0\u00bbtitle_secondary\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683054686467{padding-top: 0px !important;}\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/4&Prime;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1620219944336{margin-right: 0px !important;margin-left: 0px !important;}\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/6&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3&Prime; css=\u00a0\u00bb.vc_custom_1620220322455{margin-right: 10px !important;margin-left: 10px !important;}\u00a0\u00bb][vc_toggle title=\u00a0\u00bbJ\u2019ai l\u2019habitude d\u2019envoyer mes demandes par courriel \u00e0 mon gestionnaire de comptes, est-ce que je peux encore le faire ?\u00a0\u00bb style=\u00a0\u00bbarrow\u00a0\u00bb color=\u00a0\u00bbjuicy_pink\u00a0\u00bb size=\u00a0\u00bbsm\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683054743660{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;border-left-color: #efefef !important;border-left-style: solid !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;border-bottom-color: #efefef !important;border-bottom-style: solid !important;}\u00a0\u00bb]<span style=\"font-family: Roboto;\">Oui, vous pouvez continuer d\u2019envoyer vos demandes \u00e0 votre gestionnaire de comptes par courriel. Pendant les heures r\u00e9guli\u00e8res, ce dernier a 4h pour vous r\u00e9pondre et prendre votre demande en charge. Cependant, si c\u2019est urgent, nous vous sugg\u00e9rons d\u2019utiliser notre nouveau num\u00e9ro de support t\u00e9l\u00e9phonique (833-360-0485), car la demande sera prise en charge imm\u00e9diatement, au lieu d\u2019attendre que votre gestionnaire de comptes soit disponible.<\/span>[\/vc_toggle][vc_separator][vc_toggle title=\u00a0\u00bbPuis-je contacter mon gestionnaire de comptes par t\u00e9l\u00e9phone avec le nouveau num\u00e9ro de support (833-360-0485) ?\u00a0\u00bb style=\u00a0\u00bbarrow\u00a0\u00bb color=\u00a0\u00bbjuicy_pink\u00a0\u00bb]<span style=\"font-family: Roboto;\">Oui, vous pouvez utiliser son extension ou simplement utiliser la nouvelle branche du syst\u00e8me de r\u00e9ponse vocale interactif pour retrouver votre gestionnaire de comptes par r\u00e9gion.<\/span>[\/vc_toggle][vc_separator][vc_toggle title=\u00a0\u00bbQue se passe-t-il si mon gestionnaire de comptes n\u2019est pas disponible quand j\u2019utilise la nouvelle ligne de support ?\u00a0\u00bb style=\u00a0\u00bbarrow\u00a0\u00bb color=\u00a0\u00bbjuicy_pink\u00a0\u00bb]<span style=\"font-family: Roboto;\">Vous pouvez lui laisser un message, ou si c\u2019est urgent, demander \u00e0 \u00eatre redirig\u00e9 vers la nouvelle ligne d\u2019attente qui vous permettra d\u2019\u00eatre pris en charge par le prochain agent disponible.<\/span>[\/vc_toggle][vc_separator][vc_toggle title=\u00a0\u00bbSi j\u2019ai un probl\u00e8me en dehors des heures r\u00e9guli\u00e8res, que se passe-t-il ?\u00a0\u00bb style=\u00a0\u00bbarrow\u00a0\u00bb color=\u00a0\u00bbjuicy_pink\u00a0\u00bb]<span style=\"font-size: 12pt; font-family: Roboto;\">Vous pouvez appeler la nouvelle ligne de support (833-360-0485) et un agent qualifi\u00e9 vous r\u00e9pondra 24h\/24 et 7j\/7. Il sera en mesure de prendre en charge votre demande. Si cette derni\u00e8re est urgente, votre demande sera imm\u00e9diatement transf\u00e9r\u00e9e vers nos \u00e9quipes d\u2019op\u00e9rations ou de recherche et d\u00e9veloppement, selon la nature du support n\u00e9cessaire. Dans le cas o\u00f9 votre demande n\u2019est pas urgente et que notre agent disponible n\u2019est pas en mesure de la r\u00e9gler imm\u00e9diatement, un num\u00e9ro de requ\u00eate vous sera attribu\u00e9 et votre demande sera prise en charge d\u00e8s la prochaine disponibilit\u00e9 de nos horaires r\u00e9guliers.<\/span>[\/vc_toggle][vc_separator][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6&Prime; offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb10px\u00a0\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row_content\u00a0\u00bb content_placement=\u00a0\u00bbtop\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1683051003623{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/360.agency\/wp-content\/uploads\/2023\/05\/Header-support-2.jpg?id=34619) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_hidden-sm vc_hidden-xs\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1684859869316{margin-top: 0px !important;padding-top: 100px !important;padding-right: 20px !important;padding-bottom: 50px !important;padding-left: 20px !important;}\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbSUPPORT 360&Prime; font_container=\u00a0\u00bbtag:h2|font_size:55px|text_align:center|color:%23ffffff|line_height:70px\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1613579579641{margin-bottom: 0px &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/360.agency\/fr\/support-360\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;SUPPORT 360&nbsp;&raquo;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25348","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SUPPORT 360 &#8226; 360.Agency<\/title>\n<meta name=\"description\" content=\"Nouveau syst\u00e8me de SUPPORT 360.Agency maintenant accessible 24\u00a0h\/24, 7\u00a0j\/7. Soyez bien accompagn\u00e9\u2009! Num\u00e9ro sans frais : 1-833-360-0485.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/360.agency\/fr\/support-360\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SUPPORT 360 &#8226; 360.Agency\" \/>\n<meta property=\"og:description\" content=\"Nouveau syst\u00e8me de SUPPORT 360.Agency maintenant accessible 24\u00a0h\/24, 7\u00a0j\/7. Soyez bien accompagn\u00e9\u2009! 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