{"id":18385,"date":"2019-09-03T15:58:11","date_gmt":"2019-09-03T15:58:11","guid":{"rendered":"https:\/\/360.agency\/blog\/360-success-autoforce-le-succes-dun-service-client-moderne-et-efficace\/"},"modified":"2019-09-06T19:59:02","modified_gmt":"2019-09-06T19:59:02","slug":"360-success-autoforce-the-success-of-modern-and-efficient-customer-service","status":"publish","type":"post","link":"https:\/\/360.agency\/en\/blog\/360-success-autoforce-the-success-of-modern-and-efficient-customer-service\/","title":{"rendered":"AutoForce, the Success of Modern and Efficient Customer Service (with video)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1559309200229{border-top-width: 1px !important;border-bottom-width: 1px !important;border-top-color: #d6d6d6 !important;border-top-style: solid !important;border-bottom-color: #d6d6d6 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1559312033617{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}&#8221;][vc_row_inner gap=&#8221;30&#8243;][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Success Story&#8221; font_container=&#8221;tag:h2|font_size:20px|text_align:left|color:%23383838|line_height:24px&#8221; google_fonts=&#8221;font_family:Content%3Aregular%2C700&#8243;][vc_custom_heading text=&#8221;`{`Noun`}` Story of something or someone who achieves an unusual degree of success.&#8221; font_container=&#8221;tag:div|font_size:16px|text_align:left|color:%23383838|line_height:20px&#8221; google_fonts=&#8221;font_family:Content%3Aregular%2C700&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;15px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Since 2010, 360.Agency helps you build a profitable customer relationship for your car dealerships.&#8221; font_container=&#8221;tag:p|font_size:26px|text_align:center|line_height:30px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal&#8221; el_class=&#8221;title_secondary&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243; css=&#8221;.vc_custom_1563981302470{margin-left: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1563981232459{margin-right: 20px !important;margin-left: 0px !important;}&#8221;][vc_single_image image=&#8221;18414&#8243; alignment=&#8221;right&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1563981999723{margin-top: 0px !important;border-left-width: 10px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;18412&#8243; img_size=&#8221;201&#215;62&#8243; css=&#8221;.vc_custom_1566570819601{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1559312959476{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 8px !important;}&#8221;][vc_custom_heading text=&#8221;Meet Andr\u00e9 Gingras,<br \/>\nCEO of AutoForce Group&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_primary&#8221; css=&#8221;.vc_custom_1566570861032{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-family: Roboto;\">Established in \u00cele-Perrot since 2005 and recently in Salaberry-de-Valleyfield, Andr\u00e9 Gingras, CEO of <a href=\"http:\/\/www.groupeautoforce.com\/en\"><span style=\"color: #e14940;\">AutoForce Group<\/span><\/a>, has managed to evolve his company with the times and keep it prosperous. Today, as head of 4 car dealerships and a collision centre, he has maintained a certain philosophy in the management of his customer relationships. For him, the important thing is to be able to <\/span><strong><span style=\"font-family: Roboto;\">bring his customers the strength of the group while maintaining a personalized and warm customer service.<\/span> <\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;40px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;18414&#8243; alignment=&#8221;center&#8221;][vc_single_image image=&#8221;18412&#8243; img_size=&#8221;201&#215;62&#8243; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1566570920142{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1559312959476{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 15px !important;padding-bottom: 8px !important;}&#8221;][vc_custom_heading text=&#8221;Meet Andr\u00e9 Gingras, CEO of AutoForce Group&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_primary&#8221; css=&#8221;.vc_custom_1566488851212{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-family: Roboto;\">Established in \u00cele-Perrot since 2005 and recently in Salaberry-de-Valleyfield, Andr\u00e9 Gingras, CEO of <a href=\"http:\/\/www.groupeautoforce.com\/en\"><span style=\"color: #e14940;\">AutoForce Group<\/span><\/a>, has managed to evolve his company with the times and keep it prosperous. Today, as head of 6 car dealerships and a collision centre, he has maintained a certain philosophy in the management of his customer relationships. For him, the important thing is to be able to <\/span><strong><span style=\"font-family: Roboto;\">bring his customers the strength of the group while maintaining a personalized and warm customer service.<\/span> <\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;15&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_custom_heading text=&#8221;2005&#8243; font_container=&#8221;tag:div|font_size:30px|text_align:center|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][vc_column_text css=&#8221;.vc_custom_1566489226297{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto;\">Opening of the first AutoForce dealership<br \/>\nin \u00cele-Perrot<\/span><\/p>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; el_width=&#8221;90&#8243; accent_color=&#8221;#686868&#8243; css=&#8221;.vc_custom_1563984713866{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;4&#8243; font_container=&#8221;tag:div|font_size:30px|text_align:center|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1564080440769{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1566489022355{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400; font-family: Roboto; font-size: 12pt;\">Car dealerships<\/span><\/p>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; el_width=&#8221;90&#8243; accent_color=&#8221;#686868&#8243; css=&#8221;.vc_custom_1563984728165{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;1&#8243; font_container=&#8221;tag:div|font_size:30px|text_align:center|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto;\">Collision center<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner][vc_video link=&#8221;https:\/\/youtu.be\/ONGlbXS1aeE&#8221; align=&#8221;center&#8221; css=&#8221;.vc_custom_1567535201760{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489166507{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;15&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_row_inner][vc_column_inner][vc_video link=&#8221;https:\/\/youtu.be\/ONGlbXS1aeE&#8221; align=&#8221;center&#8221; css=&#8221;.vc_custom_1567535208583{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489175051{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;20px&#8221;][vc_custom_heading text=&#8221;2005&#8243; font_container=&#8221;tag:div|font_size:30px|text_align:center|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][vc_column_text css=&#8221;.vc_custom_1566489240281{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto;\">Opening of the first AutoForce dealership in \u00cele-Perrot<\/span><\/p>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; el_width=&#8221;90&#8243; accent_color=&#8221;#686868&#8243; css=&#8221;.vc_custom_1563984713866{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;4&#8243; font_container=&#8221;tag:div|font_size:30px|text_align:center|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1564080440769{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1566489265795{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto;\">Car dealerships<\/span><\/p>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; el_width=&#8221;90&#8243; accent_color=&#8221;#686868&#8243; css=&#8221;.vc_custom_1563984728165{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;1&#8243; font_container=&#8221;tag:div|font_size:30px|text_align:center|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto;\">Collision center<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;15px&#8221;][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1566482572802{margin-bottom: 0px !important;padding-bottom: 15px !important;}&#8221;][vc_custom_heading text=&#8221;Making the Digital Shift&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_primary&#8221; css=&#8221;.vc_custom_1566489307425{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;15px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">In the past, consumers came to the dealership to get the information they needed. <strong>Now, they are already very well informed.<\/strong> For Mr. Farmer, Marketing Director of the AutoForce group, what is important now is to reassure the customer by checking that they have made the right choice and to accompany them in the transaction.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;15&#8243;][vc_column_inner width=&#8221;3\/4&#8243;][vc_video link=&#8221;https:\/\/youtu.be\/kXIOFHCnwlg&#8221; css=&#8221;.vc_custom_1567535255019{margin-top: 15px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489175051{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #4a4a4a; font-size: 14pt;\"><em><span style=\"font-weight: 400; font-family: Roboto;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10849\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote.png\" alt=\"\" width=\"23\" height=\"20\" \/> In the past, people used to meet sales representatives to get information, now people arrive already informed.\u00a0<img decoding=\"async\" class=\"alignnone size-full wp-image-10847\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote_right.png\" alt=\"\" width=\"23\" height=\"20\" \/><\/span><\/em><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;15&#8243;][vc_column_inner][vc_video link=&#8221;https:\/\/youtu.be\/kXIOFHCnwlg&#8221; css=&#8221;.vc_custom_1567535265211{margin-top: 15px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489175051{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_empty_space height=&#8221;40px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">There are many questions concerning the role that brick and mortar car dealerships will play in the future.<\/span> <span style=\"font-weight: 400;\">For Mr. Gingras, <\/span><span style=\"font-weight: 400;\">people will continue to come to the dealership because they need expertise and assistance to make their choice. <strong>But <\/strong><\/span><strong>he also points out that the <\/strong><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/web-and-mobile-solutions-for-car-dealers\/selling-vehicles-online\/\"><b>buying process<\/b><\/a><\/span><b> is becoming more and more digital.\u00a0<\/b><\/span><\/p>\n<p><span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Many steps are now being taken before people even arrive in the showroom. <\/span><b>Traditional media have made way for <\/b><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/digital-advertising-car-dealerships\/seo-strategies\/\"><b>digital media<\/b><\/a><\/span><b>, <\/b><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/digital-advertising-car-dealerships\/top3-advertising-strategies\/\"><b>social networks<\/b><\/a><\/span><b>, and <\/b><b>Adwords campaigns<\/b><b>; <\/b><span style=\"font-weight: 400;\">which has caused major changes, even in the automotive industry. Shopping habits have changed in recent years. <\/span>Sales techniques previously used in dealerships ten or twelve years ago to generate traffic in the showroom were completely disrupted with the arrival of the Internet.<\/span>[\/vc_column_text][\/vc_column][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #4a4a4a; font-size: 14pt;\"><em><span style=\"font-weight: 400; font-family: Roboto;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10849\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote.png\" alt=\"\" width=\"23\" height=\"20\" \/> In the past, people used to meet sales representatives to get information, now people arrive already informed.\u00a0<img decoding=\"async\" class=\"alignnone size-full wp-image-10847\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote_right.png\" alt=\"\" width=\"23\" height=\"20\" \/><\/span><\/em><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column css=&#8221;.vc_custom_1565900215591{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_empty_space height=&#8221;60px&#8221;][vc_row_inner][vc_column_inner][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1566482585012{margin-bottom: 0px !important;padding-bottom: 15px !important;}&#8221;][vc_custom_heading text=&#8221;CRM PRO 360, THE IMPLEMENTATION CHALLENGE&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_primary&#8221; css=&#8221;.vc_custom_1566489790085{margin-top: 0px !important;margin-bottom: 20px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]<span style=\"font-family: Roboto;\"><b>Before, as in most dealerships, the sales consultants responded to customer phone requests.<\/b><span style=\"font-weight: 400;\"> But as it grew, the AutoForce Group came to realize that it was <\/span><b>impossible to implement a standa<\/b><strong>rdized process<\/strong><span style=\"font-weight: 400;\"><strong> with 25 people interpreting the customers\u2019 needs their own way.<\/strong> However, Mr. Gingras&#8217; wish has always been to offer the best customer service possible. That\u2019s why he decided to install <a href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/customer-relationship-management\/\"><span style=\"color: #e14940;\">CRM Pro 360<\/span><\/a> in his dealerships to allow its sales consultants to concentrate on the showroom activity.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: Roboto;\">The biggest challenge for AutoForce management team?<strong> Make teams understand that implementing a CRM is not going to miraculously solve all the problems and that it is a process that takes time and adjustments.<\/strong> In order for CRM 360 to be correctly accepted, the management team had to regularly demonstrate the effectiveness of the new tool.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;15&#8243;][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #4a4a4a; font-size: 14pt;\"><em><span style=\"font-weight: 400; font-family: Roboto;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10849\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote.png\" alt=\"\" width=\"23\" height=\"20\" \/> With every little change there was a great result, so little by little, people have gained confidence.<\/span><\/em><\/span><span style=\"color: #4a4a4a; font-size: 14pt;\"><em><span style=\"font-weight: 400; font-family: Roboto;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10847\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote_right.png\" alt=\"\" width=\"23\" height=\"20\" \/><\/span><\/em><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_video link=&#8221;https:\/\/youtu.be\/hREUzCRtVDA&#8221; css=&#8221;.vc_custom_1567607318346{margin-top: 15px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489175051{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;40px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">Thanks to <\/span><span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/customer-relationship-management\/\"><span style=\"font-weight: 400;\">CRM Pro 360<\/span><\/a><\/span><span style=\"font-weight: 400;\">, the AutoForce Group now has the tools to<\/span><span style=\"font-weight: 400;\"> understand and analyze their performance in each area. <\/span><span style=\"font-weight: 400;\">Without the right tools, you have no <\/span><b>daily and monthly reports to compare from year to year to see what improvements need to be made.<\/b><span style=\"font-weight: 400;\"> Thanks to the detailed reports provided by CRM 360, each dealership was able to significantly improve its results. As an example, out of a volume of 5,000 requests per year, 1, 2 or 3% in improvements made a real difference in their turnover. CRM Pro 360 itself allowed them to make 1,000 sales last year!<\/span><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #4a4a4a; font-size: 14pt;\"><em><span style=\"font-weight: 400; font-family: Roboto;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10849\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote.png\" alt=\"\" width=\"23\" height=\"20\" \/> After installing a CRM, results don\u2019t come in a day. It will take time to improve processes, readjust along the way by using the tools provided to us<span style=\"font-weight: 400;\">. <\/span><\/span><\/em><\/span><span style=\"color: #4a4a4a; font-size: 14pt;\"><em><span style=\"font-weight: 400; font-family: Roboto;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10847\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote_right.png\" alt=\"\" width=\"23\" height=\"20\" \/><\/span><\/em><\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564085346528{padding-top: 40px !important;padding-right: 20px !important;padding-bottom: 40px !important;padding-left: 20px !important;background-color: #f6f6f6 !important;}&#8221;][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221; css=&#8221;.vc_custom_1564085230537{padding-top: 0px !important;padding-right: 20px !important;padding-bottom: 00px !important;padding-left: 20px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/12&#8243;][vc_single_image image=&#8221;1871&#8243; img_size=&#8221;101&#215;116&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;Do like AutoForce and<br \/>\nincrease your customer retention<br \/>\nthanks to our specialized solutions&#8221; font_container=&#8221;tag:div|font_size:26px|text_align:left|line_height:30px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal&#8221; el_class=&#8221;title_secondary&#8221; link=&#8221;|||&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_custom_heading text=&#8221;Discover our platform CRM PRO 360&#8243; font_container=&#8221;tag:div|text_align:left&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; link=&#8221;url:https%3A%2F%2F360.agency%2Ffr%2Fsolutions-pour-concessionnaires-automobiles%2Fsolution-crm%2F|title:Gestion%20relation%20Client%20(CRM%20Pro)%20%E2%80%93%20FR||&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/12&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_col-xs-12&#8243; css=&#8221;.vc_custom_1564150086033{padding-top: 0px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #f6f6f6 !important;}&#8221;][vc_single_image image=&#8221;1871&#8243; img_size=&#8221;101&#215;116&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/360.agency\/fr\/solutions-pour-concessionnaires-automobiles\/solution-crm\/&#8221;][vc_custom_heading text=&#8221;Do like AutoForce and increase your customer retention thanks to our specialized solutions&#8221; font_container=&#8221;tag:div|font_size:26px|text_align:center|line_height:30px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal&#8221; el_class=&#8221;title_secondary&#8221; link=&#8221;|||&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_custom_heading text=&#8221;Discover our platform CRM PRO 360&#8243; font_container=&#8221;tag:div|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; link=&#8221;url:https%3A%2F%2F360.agency%2Ffr%2Fsolutions-pour-concessionnaires-automobiles%2Fsolution-crm%2F|title:Gestion%20relation%20Client%20(CRM%20Pro)%20%E2%80%93%20FR||&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column css=&#8221;.vc_custom_1559747420396{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1566482610241{margin-bottom: 0px !important;padding-bottom: 15px !important;}&#8221;][vc_custom_heading text=&#8221;BDC 360, the Secret of an Effective and Profitable Customer Relationship&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_primary&#8221; css=&#8221;.vc_custom_1566491095467{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]The AutoForce Business Development Center (<span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/business-consulting\/business-development-center\/\">BDC 360<\/a><\/span>) was gradually implemented:[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;15&#8243;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_custom_heading text=&#8221;Step-by-Step Implementation&#8221; font_container=&#8221;tag:h4|text_align:center|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1566491438489{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_column_text css=&#8221;.vc_custom_1566491494181{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;text_list&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"color: #e14940; font-family: Roboto;\">STEP 1<\/span>:\u00a0 set up the BDC in the dealership,<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1566504595941{margin-top: 15px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;text_list&#8221;]<\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-family: Roboto;\"><span style=\"color: #e14940;\">STEP 2<\/span>: receive and manage incoming emails,<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;text_list&#8221;]<\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-family: Roboto;\"><span style=\"color: #e14940;\">STEP 3<\/span>: receive and manage incoming calls.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_video link=&#8221;https:\/\/youtu.be\/rVmVA9_IvKk&#8221; css=&#8221;.vc_custom_1567534741801{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489175051{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column css=&#8221;.vc_custom_1558026910274{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_row_inner][vc_column_inner][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1542643750315{margin-bottom: 0px !important;padding-bottom: 15px !important;}&#8221;][vc_custom_heading text=&#8221;BDC 360, THE SECRET OF AN EFFECTIVE AND PROFITABLE CUSTOMER RELATIONSHIP&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_primary&#8221; css=&#8221;.vc_custom_1566491738421{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;15px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;15px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_video link=&#8221;https:\/\/youtu.be\/rVmVA9_IvKk&#8221; css=&#8221;.vc_custom_1567534751267{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489175051{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_custom_heading text=&#8221;Step-by-Step Implementation&#8221; font_container=&#8221;tag:h4|text_align:center|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1566491438489{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;15&#8243;][vc_column_inner][vc_column_text]The AutoForce Business Development Center (<span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/business-consulting\/business-development-center\/\">BDC 360<\/a><\/span>) was gradually implemented:[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1566491494181{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;text_list&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"color: #e14940; font-family: Roboto;\">STEP 1<\/span>:\u00a0 set up the BDC in the dealership,<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1566491666463{margin-top: 15px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;text_list&#8221;]<span style=\"font-weight: 400; font-family: Roboto;\"><span style=\"color: #e14940;\">STEP 2<\/span>: receive and manage incoming emails,<\/span>[\/vc_column_text][vc_column_text el_class=&#8221;text_list&#8221;]<span style=\"font-weight: 400; font-family: Roboto;\"><span style=\"color: #e14940;\">STEP 3<\/span>: receive and manage incoming calls.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">This second step was the most difficult to impose on sales consultants and managers. Indeed, as they have a better knowledge of the products, sales consultants tend to think that they are more qualified to respond to customer calls. <\/span><b>However, a good customer relationship is not just about taking calls, it is also about regular follow-ups<\/b><span style=\"font-weight: 400;\">. This is difficult to do when you have 10, 20, 50 salespeople.<\/span><\/span>[\/vc_column_text][vc_empty_space height=&#8221;40px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #4a4a4a; font-size: 14pt;\"><em><span style=\"font-weight: 400; font-family: Roboto;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10849\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote.png\" alt=\"\" width=\"23\" height=\"20\" \/> Today, we would not go back<span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/span><\/em><\/span><span style=\"color: #4a4a4a; font-size: 14pt;\"><em><span style=\"font-weight: 400; font-family: Roboto;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-10847\" src=\"https:\/\/360.agency\/wp-content\/uploads\/2018\/03\/icon_rouge_quote_right.png\" alt=\"\" width=\"23\" height=\"20\" \/><\/span><\/em><\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column css=&#8221;.vc_custom_1565898303230{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #e14940 !important;border-left-style: solid !important;border-right-color: #e14940 !important;border-right-style: solid !important;border-top-color: #e14940 !important;border-top-style: solid !important;border-bottom-color: #e14940 !important;border-bottom-style: solid !important;}&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;30&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;100 %&#8221; font_container=&#8221;tag:div|font_size:50px|text_align:center|color:%23e14940|line_height:55px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal&#8221; el_class=&#8221;title_secondary&#8221;][vc_custom_heading text=&#8221;Of incoming messages&#8221; font_container=&#8221;tag:div|font_size:22px|text_align:center|color:%23e14940|line_height:27px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_secondary&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_custom_heading text=&#8221;are received by the BDC of AutoForce.&#8221; font_container=&#8221;tag:div|font_size:15px|text_align:center|line_height:20px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;1&#8243; font_container=&#8221;tag:div|font_size:50px|text_align:center|color:%23e14940|line_height:55px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal&#8221; el_class=&#8221;title_secondary&#8221;][vc_custom_heading text=&#8221;point of contact&#8221; font_container=&#8221;tag:div|font_size:22px|text_align:center|color:%23e14940|line_height:27px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_secondary&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_custom_heading text=&#8221;to prepare the customer for his\/her visit to the dealership.&#8221; font_container=&#8221;tag:div|font_size:15px|text_align:center|line_height:20px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column css=&#8221;.vc_custom_1558026910274{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_empty_space height=&#8221;40px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;The 360.Agency Benefit: A Tailored Consultation Service&#8221; font_container=&#8221;tag:h4|text_align:left|color:%23e14940&#8243; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1566496315021{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text]<span style=\"font-weight: 400; font-family: Roboto;\">For AutoForce, the main benefit of partnering with 360.Agency is <span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/business-consulting\/business-development-center\/\">the support<\/a> <\/span>the company receives. They particularly appreciate the presence of our consultants by their side, since the initial implementation of the tools in their dealerships. Monthly meetings, quick assistance, strategy &#8230; <strong>BDC 360 consultants are present at all stages to improve the dealership-customer relationship.<\/strong><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;15px&#8221;][vc_video link=&#8221;https:\/\/youtu.be\/fx-1KJtyzeI&#8221; el_width=&#8221;70&#8243; align=&#8221;center&#8221; css=&#8221;.vc_custom_1567534770607{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489175051{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;150px&#8221;][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1566483912222{margin-bottom: 0px !important;padding-bottom: 15px !important;}&#8221;][vc_custom_heading text=&#8221;Next Step for AutoForce: Enhance the Processes.&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;title_primary&#8221; css=&#8221;.vc_custom_1567184731495{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]<span style=\"font-weight: 400;\">After the successful implementation of <span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/customer-relationship-management\/\">CRM Pro 360<\/a><\/span> and <span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/business-consulting\/business-development-center\/\">BDC 360<\/a><\/span>, and a successful year, AutoForce plans to continue its efforts in 2019\/20 to:<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;30&#8243;][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1566495370216{margin-bottom: 15px !important;margin-left: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;text_list&#8221;]<\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-family: Roboto;\"><span style=\"color: #e14940;\">Perfect<\/span> the customer-care process with digital tools<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1566495304996{margin-bottom: 15px !important;margin-left: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;text_list&#8221;]<\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-family: Roboto;\"><span style=\"color: #e14940;\">Generate<\/span> even more leads<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1566495420757{margin-bottom: 15px !important;margin-left: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;text_list&#8221;]<\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-family: Roboto;\"><span style=\"color: #e14940;\">Continue<\/span> to improve conversion rates<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_video link=&#8221;https:\/\/youtu.be\/TEaeBZAfr9A&#8221; css=&#8221;.vc_custom_1567534792403{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Watch the complete AutoForce interview&#8221; font_container=&#8221;tag:div|font_size:12px|text_align:center&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; el_class=&#8221;link_primary&#8221; css=&#8221;.vc_custom_1566489175051{margin-top: 15px !important;padding-top: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D2a2cxBIiWT0|||&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;30&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1563999741126{border-top-width: 1px !important;border-right-width: px !important;border-bottom-width: px !important;border-left-width: px !important;padding-top: 25px !important;border-left-color: #383838 !important;border-left-style: hidden !important;border-right-color: #383838 !important;border-right-style: hidden !important;border-top-color: #383838 !important;border-top-style: hidden !important;border-bottom-color: #383838 !important;border-bottom-style: hidden !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;At 360.Agency, we are proud to participate in the success of the AutoForce group!&#8221; font_container=&#8221;tag:p|font_size:30px|text_align:left|line_height:34px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1566496285384{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]<span style=\"font-family: Roboto;\">With the use of <a href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/customer-relationship-management\/\"><span style=\"color: #e14940;\">CRM Pro 360<\/span><\/a> and its new <span style=\"color: #e14940;\"><a style=\"color: #e14940;\" href=\"https:\/\/360.agency\/en\/solutions-for-dealership\/business-consulting\/business-development-center\/\">BDC 360<\/a><\/span>, AutoForce now has a complete suite of digital solutions for 360-degree management of its car dealerships!<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1565901236802{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #e14940 !important;border-left-style: solid !important;border-right-color: #e14940 !important;border-right-style: solid !important;border-top-color: #e14940 !important;border-top-style: solid !important;border-bottom-color: #e14940 !important;border-bottom-style: solid !important;}&#8221;][vc_custom_heading text=&#8221;Did you know?&#8221; font_container=&#8221;tag:div|font_size:20px|text_align:center|color:%23e14940|line_height:24px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20italic%3A400%3Aitalic&#8221; css=&#8221;.vc_custom_1566497905078{margin-bottom: 15px !important;}&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1559328243788{margin-bottom: 10px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Our consultants guide you&#8221; font_container=&#8221;tag:div|font_size:20px|text_align:center|line_height:24px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal&#8221; css=&#8221;.vc_custom_1566497949654{padding-top: 5px !important;padding-bottom: 5px !important;}&#8221;][vc_empty_space height=&#8221;15px&#8221;][vc_custom_heading text=&#8221;through each stage of your Business Development Center setup. From installations to training and regular coaching, 360.Agency helps you implement an everyday profitable customer relationship for your dealership.&#8221; font_container=&#8221;tag:div|font_size:15px|text_align:left|line_height:20px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1566505996262{border-radius: 1px !important;}&#8221;][vc_empty_space height=&#8221;15px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_empty_space height=&#8221;40px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1559333234139{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 10px !important;padding-left: 15px !important;background-color: #f6f6f6 !important;}&#8221;][vc_row_inner][vc_column_inner 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