{"id":25413,"date":"2021-02-17T15:23:52","date_gmt":"2021-02-17T20:23:52","guid":{"rendered":"https:\/\/360.agency\/?page_id=25413"},"modified":"2023-11-14T14:48:17","modified_gmt":"2023-11-14T19:48:17","slug":"support-360","status":"publish","type":"page","link":"https:\/\/360.agency\/en\/support-360\/","title":{"rendered":"SUPPORT 360"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1683049829777{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/360.agency\/wp-content\/uploads\/2023\/05\/Header-support-2.jpg?id=34619) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1685391708341{margin-top: 0px !important;padding-top: 100px !important;padding-right: 20px !important;padding-bottom: 50px !important;padding-left: 20px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_custom_heading text=&#8221;SUPPORT 360&#8243; font_container=&#8221;tag:h2|font_size:55px|text_align:center|color:%23ffffff|line_height:70px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1613579579641{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Do you need support for one of our products? Please select an option:&#8221; font_container=&#8221;tag:h2|font_size:25px|text_align:center|color:%23ffffff|line_height:35px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; css=&#8221;.vc_custom_1683745743128{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 30px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Go to the Help Center&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; align=&#8221;right&#8221; custom_onclick=&#8221;true&#8221; css=&#8221;.vc_custom_1683746011743{margin-right: 10px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60|target:_blank|rel:nofollow&#8221; custom_onclick_code=&#8221;target=_blank&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Call our Hotline&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; align=&#8221;left&#8221; css=&#8221;.vc_custom_1683746041995{margin-left: 10px !important;}&#8221; link=&#8221;url:tel%3A5143600485&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1685391987351{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background: rgba(117,117,117,0.16) url(https:\/\/360.agency\/wp-content\/uploads\/2023\/05\/Header-support-2.jpg?id=34619) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;*background-color: rgb(117,117,117) !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221; css=&#8221;.vc_custom_1683039538750{margin-top: 0px !important;padding-top: 100px !important;padding-right: 20px !important;padding-bottom: 50px !important;padding-left: 20px !important;}&#8221;][vc_custom_heading text=&#8221;SUPPORT 360&#8243; font_container=&#8221;tag:h2|font_size:55px|text_align:center|color:%23ffffff|line_height:70px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1613579579641{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 20px !important;}&#8221;][vc_custom_heading text=&#8221;Do you need support for one of our products? Please select an option:&#8221; font_container=&#8221;tag:h3|font_size:25px|text_align:center|color:%23ffffff|line_height:35px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; css=&#8221;.vc_custom_1685392156421{margin-bottom: 0px !important;padding-top: 20px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;}&#8221;][vc_row_inner][vc_column_inner][vc_btn title=&#8221;Go to the Help Center&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; align=&#8221;center&#8221; custom_onclick=&#8221;true&#8221; css=&#8221;.vc_custom_1685392056015{margin-right: 10px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60|target:_blank|rel:nofollow&#8221; custom_onclick_code=&#8221;target=_blank&#8221;][vc_btn title=&#8221;Call our Hotline&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; align=&#8221;center&#8221; css=&#8221;.vc_custom_1685391813467{margin-left: 10px !important;}&#8221; link=&#8221;url:tel%3A5143600485&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;360.Agency&#8217;s support teams are 100% available to assist you on a daily basis and answer your questions. SUPPORT 360 is accessible 24\/7. Be well supported!&#8221; font_container=&#8221;tag:h3|font_size:25px|text_align:center|color:%230a0a0a|line_height:35px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; css=&#8221;.vc_custom_1683746478464{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_empty_space height=&#8221;40px&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;15&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1682956717673{border-radius: 2px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1682971629284{padding-right: 50px !important;padding-left: 50px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_custom_heading text=&#8221;Go to the Help Center&#8221; font_container=&#8221;tag:h3|font_size:32px|text_align:center|line_height:40px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1683746276868{padding-top: 0px !important;padding-left: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60&#8243;][vc_column_text css=&#8221;.vc_custom_1682954787435{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<h2 class=\"rw_item_primary_text rw_font_size_small\" style=\"text-align: center;\"><span style=\"font-size: 14pt; font-family: Roboto; color: #000000;\">Through this portal, you can submit requests to customize your product settings or adjust its features to better suit your needs. You can also report an issue if you feel that one of our systems is not working properly.<\/span><\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;34537&#8243; img_size=&#8221;Full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/jira.sm360.ca\/plugins\/servlet\/desk\/portal\/14?requestGroup=60&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1682967368319{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 50px !important;}&#8221;]<\/p>\n<h4 style=\"padding-left: 40px;\"><span style=\"font-family: Roboto; font-size: 14pt;\">What is the Help Center for?<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Report an issue<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Submit a request<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Access to our webinar<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Find documentation<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Chat with our support team<br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=&#8221;Go to the Help Center&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; color=&#8221;juicy-pink&#8221; align=&#8221;center&#8221; el_class=&#8221;button_primary&#8221; link=&#8221;url:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60|title:Contact%20support|target:_blank&#8221; css=&#8221;.vc_custom_1683047860829{margin-left: 40px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1682971653120{margin-right: 100px !important;margin-left: 100px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;border-left-color: #dd3333 !important;border-left-style: solid !important;border-right-color: #dd3333 !important;border-right-style: solid !important;border-top-color: #dd3333 !important;border-top-style: solid !important;border-bottom-color: #dd3333 !important;border-bottom-style: solid !important;border-radius: 2px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_custom_heading text=&#8221;24\/7 support&#8221; font_container=&#8221;tag:h3|font_size:32px|text_align:center|line_height:40px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1683746325488{padding-top: 0px !important;padding-left: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1683746566318{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto;\">If you prefer to call us, please use the following hotlines to reach our specialized agents:<\/span><\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243; css=&#8221;.vc_custom_1682949370282{margin-right: 40px !important;margin-left: 40px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1682961482136{padding-top: 30px !important;padding-right: 20px !important;padding-bottom: 30px !important;padding-left: 20px !important;background-color: #f2f2f2 !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1682628460415{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto; font-size: 36pt; color: #e14940;\"><span style=\"font-family: Roboto; font-size: 18pt;\">Toll-free:<\/span><br \/>\n<\/span><span style=\"font-family: Roboto; font-size: 36pt; color: #e14940;\"><a style=\"text-decoration: none; color: #e14940;\" href=\"tel:18333600485\">833-360-0485<\/a><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1614030692512{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 24pt;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 18pt;\">Local number:<\/span> <a style=\"text-decoration: none;\" href=\"tel:5143600485\"><span style=\"font-size: 18pt;\">514-360-0485<\/span><\/a><\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;15px&#8221;][vc_row_inner equal_height=&#8221;yes&#8221; gap=&#8221;35&#8243; css=&#8221;.vc_custom_1682967203678{margin-right: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1620218800604{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-left-color: #d8d8d8 !important;border-left-style: solid !important;border-right-color: #d8d8d8 !important;border-right-style: solid !important;border-top-color: #d8d8d8 !important;border-top-style: solid !important;border-bottom-color: #d8d8d8 !important;border-bottom-style: solid !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;25400&#8243; img_size=&#8221;100pxX100px&#8221; alignment=&#8221;right&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_custom_heading text=&#8221;Regular hours&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:left|line_height:36px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221;][vc_column_text css=&#8221;.vc_custom_1683746611873{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400; font-family: Roboto;\"><strong>Monday to Friday:<\/strong><\/span><\/p>\n<p><strong>8 a.m. &#8211; 8 p.m.<\/strong> (EST)<br \/>\n<span style=\"font-weight: 400; font-family: Roboto;\"><strong>8 a.m. &#8211; 6:30 p.m. for French <\/strong>(EST)\u00a0<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243; css=&#8221;.vc_custom_1682967221237{margin-right: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1620218800604{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-left-color: #d8d8d8 !important;border-left-style: solid !important;border-right-color: #d8d8d8 !important;border-right-style: solid !important;border-top-color: #d8d8d8 !important;border-top-style: solid !important;border-bottom-color: #d8d8d8 !important;border-bottom-style: solid !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;25402&#8243; img_size=&#8221;100pxX100px&#8221; alignment=&#8221;right&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Outside of regular hours&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:left|line_height:36px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221;][vc_column_text css=&#8221;.vc_custom_1620075677689{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<span style=\"font-weight: 400; font-family: Roboto;\">After these hours, <strong>a dedicated team remains available<\/strong> at the same number (833-360-0485)<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243; css=&#8221;.vc_custom_1682967239458{margin-right: 50px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1620218800604{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-left-color: #d8d8d8 !important;border-left-style: solid !important;border-right-color: #d8d8d8 !important;border-right-style: solid !important;border-top-color: #d8d8d8 !important;border-top-style: solid !important;border-bottom-color: #d8d8d8 !important;border-bottom-style: solid !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;25404&#8243; img_size=&#8221;100pxX100px&#8221; alignment=&#8221;right&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_custom_heading text=&#8221;Call priority&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:left|line_height:36px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221;][vc_column_text css=&#8221;.vc_custom_1620049515936{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<span style=\"font-weight: 400; font-family: Roboto;\">If all our agents are busy when you call, you will enter a queue to maintain your call priority.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; gap=&#8221;15&#8243; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1682956717673{border-radius: 2px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_custom_heading text=&#8221;360 Help center&#8221; font_container=&#8221;tag:h3|font_size:32px|text_align:center|line_height:40px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1682967421149{padding-top: 0px !important;padding-left: 0px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60&#8243;][vc_column_text css=&#8221;.vc_custom_1682973026418{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<h2 class=\"rw_item_primary_text rw_font_size_small\" style=\"text-align: center;\"><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Through this portal, you can submit requests to customize your product settings or adjust its features to better suit your needs. You can also report an issue if you feel that one of our systems is not working properly.<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space][vc_single_image image=&#8221;34537&#8243; img_size=&#8221;Full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;https:\/\/jira.sm360.ca\/plugins\/servlet\/desk\/portal\/14?requestGroup=60&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1682972501426{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 50px !important;}&#8221;]<\/p>\n<h4><span style=\"font-family: Roboto; font-size: 14pt;\">What is the Help Center for?<\/span><\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Report an issue<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Submit a request<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Access to our webinar<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Find documentation<\/span><\/li>\n<li><span style=\"font-size: 12pt; font-family: Roboto; color: #000000;\">Chat with our support team<br \/>\n<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=&#8221;Go to the Help Center&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; color=&#8221;juicy-pink&#8221; align=&#8221;center&#8221; el_class=&#8221;button_primary&#8221; link=&#8221;url:https%3A%2F%2Fjira.sm360.ca%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F14%3FrequestGroup%3D60|title:Contact%20support&#8221;][vc_empty_space height=&#8221;40&#8243;][vc_separator color=&#8221;juicy_pink&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=&#8221;27\/7 assistance&#8221; font_container=&#8221;tag:h3|font_size:32px|text_align:center|line_height:40px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1682961771896{padding-top: 0px !important;padding-left: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1613594685177{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400; font-family: Roboto;\">Contact our direct lines to reach our specialized agents whenever you need them:<\/span><\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner css=&#8221;.vc_custom_1682961482136{padding-top: 30px !important;padding-right: 20px !important;padding-bottom: 30px !important;padding-left: 20px !important;background-color: #f2f2f2 !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1682971824401{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto; font-size: 36pt; color: #e14940;\"><span style=\"font-family: Roboto; font-size: 18pt;\">Toll-free:<\/span><br \/>\n<\/span><span style=\"font-size: 24pt;\"><strong><span style=\"font-family: Roboto; color: #e14940;\"><a style=\"text-decoration: none; color: #e14940;\" href=\"tel:18333600485\">833-360-0485<\/a><\/span><\/strong><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1682971861210{margin-bottom: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 24pt;\"><span style=\"font-family: Roboto;\"><span style=\"font-size: 18pt;\">Local number:<br \/>\n<\/span><a style=\"text-decoration: none;\" href=\"tel:5143600485\"><span style=\"font-size: 18pt;\">514-360-0485<\/span><\/a><\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;15px&#8221;][vc_row_inner equal_height=&#8221;yes&#8221; gap=&#8221;35&#8243; css=&#8221;.vc_custom_1682973860576{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1682972040485{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 30px !important;padding-bottom: 30px !important;padding-left: 0px !important;border-left-color: #d8d8d8 !important;border-left-style: solid !important;border-right-color: #d8d8d8 !important;border-right-style: solid !important;border-top-color: #d8d8d8 !important;border-top-style: solid !important;border-bottom-color: #d8d8d8 !important;border-bottom-style: solid !important;}&#8221;][vc_single_image image=&#8221;25400&#8243; img_size=&#8221;100pxX100px&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1682972340243{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Regular hours&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:center|line_height:36px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1682972359994{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1682972021163{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400; font-family: Roboto;\"><strong>Monday to Friday:<br \/>\n<\/strong><strong>8 a.m.<\/strong> &#8211; <strong>8 p.m. <\/strong>(EST) in English<strong><br \/>\n8 a.m. &#8211; 6:30 p.m. (EST) <\/strong>in French<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;30&#8243;][vc_single_image image=&#8221;25402&#8243; img_size=&#8221;100pxX100px&#8221; alignment=&#8221;center&#8221;][vc_custom_heading text=&#8221;Outside of regular hours&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:center|line_height:36px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1682972378739{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1682973887195{margin-bottom: 0px !important;padding-right: 15px !important;padding-bottom: 0px !important;padding-left: 15px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400; font-family: Roboto;\">After these hours, <strong>a dedicated team remains available<\/strong> at the same number (833-360-0485)<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;30&#8243;][vc_single_image image=&#8221;25404&#8243; img_size=&#8221;100pxX100px&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1682972634506{margin-top: 10px !important;margin-bottom: 0px !important;border-top-width: 10px !important;border-bottom-width: 0px !important;padding-top: 10px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Call priority&#8221; font_container=&#8221;tag:h3|font_size:28px|text_align:center|line_height:36px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1682972657052{margin-top: 25px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1682973908770{margin-bottom: 0px !important;padding-right: 15px !important;padding-bottom: 0px !important;padding-left: 15px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400; font-family: Roboto;\">If all our agents are busy when you call, you will enter a queue to maintain your call priority.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column css=&#8221;.vc_custom_1620236563557{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243; css=&#8221;.vc_custom_1620238006587{margin-right: 0px !important;margin-left: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1620236409528{margin-right: 0px !important;margin-left: 0px !important;}&#8221; offset=&#8221;vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;4\/6&#8243; css=&#8221;.vc_custom_1620047918708{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 10px !important;padding-bottom: 30px !important;padding-left: 10px !important;border-left-color: #e14940 !important;border-left-style: solid !important;border-right-color: #e14940 !important;border-right-style: solid !important;border-top-color: #e14940 !important;border-top-style: solid !important;border-bottom-color: #e14940 !important;border-bottom-style: solid !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1620236929641{margin-bottom: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline; font-size: 18pt;\"><strong><span style=\"font-family: Roboto; color: #e14940; text-decoration: underline;\">IMPORTANT!<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: Roboto; font-size: 14pt;\"><b>Emergencies must be communicated by phone at<br \/>\n<span style=\"text-decoration: underline; font-size: 18pt;\">833-360-0485<\/span><\/b> <span style=\"font-weight: 400;\">so that our agents can respond to your request in real time.<\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column css=&#8221;.vc_custom_1620238240682{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243; css=&#8221;.vc_custom_1620238006587{margin-right: 0px !important;margin-left: 0px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1620238284189{margin-right: 0px !important;margin-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;40px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221; disable_element=&#8221;yes&#8221;][vc_column css=&#8221;.vc_custom_1620219391520{padding-top: 50px !important;}&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;30&#8243; css=&#8221;.vc_custom_1620219444702{margin-right: 0px !important;margin-left: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;2&#8243; el_width=&#8221;10&#8243; accent_color=&#8221;#e14940&#8243; css=&#8221;.vc_custom_1565800242987{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 40px !important;padding-bottom: 0px !important;}&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions (FAQ)&#8221; font_container=&#8221;tag:h3|font_size:40px|text_align:center|line_height:48px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:100%20light%20regular%3A100%3Anormal&#8221; el_class=&#8221;title_secondary&#8221; css=&#8221;.vc_custom_1613595875289{padding-top: 0px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;35px&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1620219944336{margin-right: 0px !important;margin-left: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1620220322455{margin-right: 10px !important;margin-left: 10px !important;}&#8221;][vc_toggle title=&#8221;I usually email my requests to my account manager, can I still do that?&#8221; style=&#8221;arrow&#8221; color=&#8221;juicy_pink&#8221; size=&#8221;sm&#8221; css=&#8221;.vc_custom_1620049049463{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;border-left-color: #efefef !important;border-left-style: solid !important;border-right-color: #efefef !important;border-right-style: solid !important;border-top-color: #efefef !important;border-top-style: solid !important;border-bottom-color: #efefef !important;border-bottom-style: solid !important;}&#8221;]<span style=\"font-weight: 400; font-family: Roboto;\">Yes, you can continue to email your account manager. Email your request before 4 pm during regular hours in order for it to be taken care of in a timely manner. However, if it is urgent, use our new phone support number, as the issue will be taken care of immediately, instead of waiting for your account manager to be available.<\/span>[\/vc_toggle][vc_separator][vc_toggle title=&#8221;Can I contact my account manager by phone with the new support number (833-360-0485) ?&#8221; style=&#8221;arrow&#8221; color=&#8221;juicy_pink&#8221;]<span style=\"font-weight: 400; font-family: Roboto;\">Yes, you can. Simply enter your account manager\u2019s extension or use the new interactive voice response system to find your account manager by region.<\/span>[\/vc_toggle][vc_separator][vc_toggle title=&#8221;What if my account manager is not available when I call the new support line?&#8221; style=&#8221;arrow&#8221; color=&#8221;juicy_pink&#8221;]<span style=\"font-family: Roboto;\"><span style=\"font-weight: 400;\">You can leave a message, or if it&#8217;s urgent, ask to be redirected to the new hold line which will allow you to be <\/span><span style=\"font-weight: 400;\">assisted<\/span><span style=\"font-weight: 400;\"> by the next available agent.<\/span><\/span>[\/vc_toggle][vc_separator][vc_toggle title=&#8221;What happens if I have a problem outside of regular hours?&#8221; style=&#8221;arrow&#8221; color=&#8221;juicy_pink&#8221;]<span style=\"font-weight: 400; font-family: Roboto;\">You can call the new 24\/7 support line to speak to a qualified agent. He or she will be able to take care of your request. If it is urgent, you will immediately be transferred to our operations or research and development teams, depending on the nature of the support required. In the event that your request is not urgent and our agent is unable to resolve it immediately, you will be assigned a request number. Your request will then be taken care of by the next available agent during regular business hours.\u00a0\u00a0\u00a0<\/span>[\/vc_toggle][vc_separator][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;30px&#8221;][vc_empty_space height=&#8221;10px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1683049829777{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/360.agency\/wp-content\/uploads\/2023\/05\/Header-support-2.jpg?id=34619) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1685391708341{margin-top: 0px !important;padding-top: 100px !important;padding-right: 20px !important;padding-bottom: 50px !important;padding-left: 20px !important;}&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_custom_heading text=&#8221;SUPPORT 360&#8243; font_container=&#8221;tag:h2|font_size:55px|text_align:center|color:%23ffffff|line_height:70px&#8221; google_fonts=&#8221;font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal&#8221; css=&#8221;.vc_custom_1613579579641{margin-bottom: 0px !important;border-bottom-width: &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/360.agency\/en\/support-360\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;SUPPORT 360&#8221;<\/span><\/a><\/p>\n<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25413","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SUPPORT 360 &#8226; 360.Agency<\/title>\n<meta name=\"description\" content=\"The 360.Agency new SUPPORT system is now available 24\/7. Be well accompanied! Toll-free number: 1-833-360-0485.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/360.agency\/en\/support-360\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SUPPORT 360 &#8226; 360.Agency\" \/>\n<meta property=\"og:description\" content=\"The 360.Agency new SUPPORT system is now available 24\/7. Be well accompanied! 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