Product Owner – CRM

Montréal, Québec
Return

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DESCRIPTION

Do you dream of professional fulfillment while participating in the meteoric rise of a booming company? Join the 360.Agency team! We’re experts in creating web and marketing solutions tailored for the automotive sector.

Our package includes fun, flexible hours, group insurance from day one, unlimited telemedicine for you and your family, and much more!

The Product Owner – CRM will spearhead the development and implementation of the product vision, strategy, and roadmap for our CRM Pro platform. 

We seek an ideal candidate equipped with robust stakeholder management abilities, adeptness in agile methodologies, superb communication skills, and a fervent drive for delivering groundbreaking solutions that cater to customer requirements.

 

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MAIN TASKS AND RESPONSIBILITIES

  • Lead the product development lifecycle for our CRM Pro platform, from concept to launch and beyond.
  • Actively engage with users of the product to gather feedback, understand pain points, and identify opportunities to shape new platform features and improvements.
  • Define and prioritize product features based on business objectives, customer feedback, and market research.
  • Create and maintain product roadmap, backlog, release and communication plans.
  • Communicate product roadmap and progress to stakeholders, including senior management, development teams, and customers.
  • Collaborate closely with cross-functional teams including development, design, marketing, and sales to ensure alignment with business goals and customer needs.
  • Conduct user acceptance testing and gather feedback to iterate and improve product features.
  • Serve as the primary point of contact for product-related questions and issues.

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REQUIRED QUALIFICATIONS

  • Proven track record of success as a Product Owner or similar role.
  • Ability to actively engage with users and stakeholders, gather feedback, and build consensus.
  • Team player and leader capable of bringing people together toward a common goal.
  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  • Analytical mindset with the ability to gather and interpret data to make informed product decisions.
  • Experience with agile methodologies (Scrum, Kanban) and working in agile environments.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
  • Experience with CRM platforms is highly desirable.
  • Experience in car dealerships, specifically in the sales and or marketing team is highly desirable.
  • Excellent verbal / written communication in french and english and interpersonal skills.
  • Certification in Product Ownership (e.g., CSPO) is a plus.

 

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ADVANTAGES

Work environment:

  • Located in Griffintown close to public transportation
  • Beautiful, open and modern work environment
  • Hybrid work and flexible hours
  • 100% reimbursed transportation card*
  • Summer hours*.
  • Computer equipment provided for home and office use

 Welfare:

  • Full group insurance from day 1
  • Unlimited virtual medical clinic for you and your family
  • Discounts at various partners (Strom SPA, Gym)

 Entertainment & other:

  • Social events: happy hour, team dinners, Halloween, Christmas party, children’s Christmas…
  • Coffee, tea, snacks (cereal bar) and drinks available
  • Opportunity to work from abroad for 4 weeks per year*. 

 *conditions apply

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VALUES

360.Agency offers a warm, family and flexible working environment, where we love simplicity and communication. We are all at the heart of the customer service process, and each of us is called upon to take an interest in all the company’s products and technical aspects. Our strengths and talents are valued and can lead to growth within the company. 

If this sounds like you, come and meet us!

Apply Now