Implementation and training specialist

Montreal Quebec Maritimes


The Implementation Specialist and trainer at 360.Agency acts as a trainer and consultant for the sales team of our dealer customers in the Territory of the province of Quebec and the Maritimes. The main task will be to implement our Desking 360 rating platform. The person is responsible for training and coaching the sales team by strengthening best practices for using the Desking 360 platform while applying efficient standards and procedures. The person in this role will need to work closely with the pre-installation and support team to ensure that the unexpected that can occur is avoided as much as possible.

Major challenge of this position: Ability to travel to clients (up to 90% of the time outside), in the province of Quebec and occasionally in the Maritimes region.



  • Training of the sales team on the Desking 360 tool. Salesman, sales manager, finance and accounting manager;
  • Set up a process that will ensure optimal use of the 360 ​​suite between CRM and Desking 360;
  • Ensure that a training and / or performance plan or any other action as well as monitoring will be done;
  • Ability to meet with senior managers to keep them updated on the progress of the installation;
  • Be able to give group or individual training one to one;
  • Work in connection with the support team and account manager to keep them updated from development to the installation;
  • Ensure the application and compliance with policies, standards, procedures and laws governing the Company Inc. and the call center industry;
  • Complete installation reports on a daily basis;
  • Participate in the advancement of new business practices and the company’s proprietary CRM tool;
  • Perform any other related task assigned to him.
    • Requirements:
    • Education and experience:
    • Experience in a car dealership – required
    • Experience in implementing an IT management system
    • Experience in personnel management
    • Basic knowledge of accounting
    • Knowledge of office software (MS Office)


  • Be able to adapt to unpredictable changes
  • Excellent communicator (oral and written)
  • Be able to manage group trainings of several users
  • Leadership and entrepreneurship
  • Very good judgment
  • Stress resistance
  • Excellent manager acting as a coach for his team (observation and feedback)
  • Natural ability to train users of all levels
  • be flexible on working hours
  • Teamwork oriented
  • Bilingualism



  • Group Insurance Program
  • Virtual medical clinic
  • Use of company laptop
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