OPS Support Technician

Montreal
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DESCRIPTION

SM360, a company of 360.​​Agency is looking for an Operations Support Technician to join its Operations team, in order to assist its automotive customers across Canada.

Each day is unique in the Operations Department: a mix of daily scrums, coffee, little victories, complicated missions, team dinners, even more complicated missions, follow-ups with Account Managers and Consultants, more coffee, other challenges… All of this is driven by two objectives: satisfying our customers and having fun together!

Do you like taking on challenges? Would you like to work in a young, dynamic, and stimulating atmosphere in the heart of Griffintown, Montreal? Then we have the perfect job for you on our team!

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MAIN TASKS AND RESPONSABILITIES

  • Support Ticket Analysis (Jira Service Desk software)
  • Debugging
  • Use of existing documentation (Confluence tool) and adding contributions as needed
  • Escalation if necessary
  • Third parties management (Rogers, Kijiji, AutoTrader, CarGurus, AutoTrader, Facebook Marketplace, LesPac etc.)
  • Configuration of customized tools developed by the company for new customers
  • Internal coordination for new website launches
  • Apache / Nginx configuration
  • Customer domain name and SSL certificate management
  • Active participation in the continuous improvement of team processe
  • Support other team members in their daily tasks and help them develop their skills
  • Perform any other duties related to the position that will be assigned to you

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REQUIRED QUALIFICATIONS

  • Great customer-service skills
  • Excel in problem solving
  • Autonomous, able to learn quickly
  • Exceptional oral and written communication, both in French and English
  • Very good learning capacity
  • Strong analytical skills
  • Organized, with a sense of priorities
  • Adaptability and flexibility
  • Strong team spirit

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ASSETS

  • Previous experience in a support centre or application support
  • Knowledge in programming with the following languages ​​and tools
    • Java
    • Spring
    • MySQL
    • Git
    • Unix
    • Apache / Nginx
    • Excel
  • Experience in a web-related company (e-commerce website)

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BENEFITS

  • Located downtown close to public transit
  • Comprehensive group insurance
  • Virtual medical clinic
  • Flexible schedule
  • Use of a company laptop
  • Beautiful work environment
  • Social activities
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