Web Marketing Account Manager

Montreal
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DESCRIPTION

The Web Marketing Account Manager is the main point of contact for 360.Agency clients. The successful applicant will be in charge of the communications between 360.Agency and our clients and will also be responsible for acquiring additional revenue streams from existing clientele as well as bringing on new customers who can benefit from our product offerings. Prompt answers and proactivity with clients is at the heart of the job, and you will need to position yourself as a digital expert. You will find improvements and adjustments to increase the efficiency of solutions proposed to clients. You will also be able to find great solutions to complicated problems. If you like challenges, are technologically savvy and want to feel accomplished in a new, stimulating environment? We have the perfect role for you in our team!

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MAIN TASKS AND RESPONSIBILITIES

  • Maintain a high satisfaction level with clients
  • Build and maintain a relationship of trust with clients
  • Understand the client’s needs and have the ability to communicate them to internal teams
  • Communicate with clients via phone or e-mail 
  • Coordinate problems resolution for our clients, internally as well as externally
  • Good knowledge of our applications and sound use of clients’ strategic plans
  • Guide clients so they have better web experiences
  • Analyze and present monthly analytic reports
  • Organize and facilitate client training
  • Promote the use of CA360 tools for our clients
  • Inform clients about our offers, products and services
  • Document communications with the different clients
  • Respect confidentiality of clients information by applying the personal information protection policy
  • Participate in meetings, workshops, and individual performance workshops
  • Perform any other task required

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REQUIRED QUALIFICATIONS

  • Excellent communication competencies in French and English (written and oral)
  • Customer service experience
  • Analytical skills
  • Problem solving skills
  • Team player
  • Knowledge of digital marketing

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BENEFITS

  • Comprehensive group insurance
  • Virtual medical clinic
  • Use of a company laptop
  • Social activities
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