Account Manager Web Marketing

Montréal
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DESCRIPTION

The account manager web marketing acts like the main contact point for 360.Agency clients. They will be in charge of the communications between 360.Agency and their clients and will also aim to increase the income of 360.Agency. Prompt answers and proactivity with clients is at the heart of their job, and our account manager will need to position themselves as a digital expert.

They’ll propose improvements and adjustments to increase the efficiency of solutions proposed to clients and they’ll take action to be able to bring great solutions to complicated problems. You like challenges, know new technologies and want to feel accomplished in a new, stimulating environment? We have the perfect job for you in our team!

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MAIN TASKS AND RESPONSABILITIES

  • Build and maintain a trustful business relationship with clients;
  • Be able to maintain a high satisfaction level with clients;
  • Understand the client’s needs and have the ability to communicate them to internal teams;
  • Communicate with clients via phone or e-mails to convey informations, or to plan or confirm a meeting;
  • Coordinate problems resolution for our clients, internally as well as externally;
  • Be sure of the application and good use of the strategic plans of clients;
  • Guide clients so they have better web experiences;
  • Analyze and present monthly analytic reports;
  • Organize formations for clients;
  • Promote the use of CA360 tools for our clients;
  • Inform our clients of our offers, products and services;
  • Document communications with the different clients;
  • Respect confidentiality of clients informations by applying the personal information protection policy;
  • Participate in meetings, workshops, and in individual performances workshops;
  • Perform any other task required.

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REQUIRED QUALIFICATIONS

  • Excellent communicational competencies in French and English (written and oral)
  • Customer service experience
  • Analytical skills
  • Problem solving skills
  • Good team player
  • Knowledge of digital marketing
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